Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a SAP CS/SM Business Systems Analyst who works directly with the Customer Service departments within Arthrex to develop efficient, well structured, well documented technical solutions for SAP Customer Service /Service Management (CS/SM).   Responsible for hands-on functional configuration in SAP CS/SM & SD modules.  Provide SAP CS/SM support performing required system configuration, various testing activities (regression and project related), along with following the established change management process.  A successful candidate must be able to analyze and document business flow from end to end. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing SAP applications in CS/SM (Service and Repairs) area

Essential Duties and Responsibilities:

• Responsible for hands on functional configuration in SAP CS, SM and SD modules.
• Demonstrates expertise in Arthrex core application systems
• Proficient in application configuration, including multiple add-on products/modules
• Participates in gathering user/customer requirements and quantify appropriate actions
• Analyzes business process potentials for streamlining and improvements in efficiencies
• Partner with the business and jointly develop technology enabled solutions
• Refine and enhance solution designs based on industry standards and global best practices
• Provides functional consulting on complex SAP projects including rollouts
• Design and deliver high quality solutions through system configuration and/or development that meet overall business requirements in the areas of responsibility
• Interface with COE functional experts and business process owners to facilitate process improvement and develop new functionality
• Organize workshops and proof of concepts (POC) in SAP for the solutions offered
• Develop documentation for systems and processes
• Effectively complete transfer knowledge to the customer for on-going support
• Develop and manage project plans for subject area
• Design, document, and implement unit, integration, and parallel test plans.
• Participate in user functional and technical specification creation
• Able to communicate technical information in a non-technical manner to Business team

Education and Experience:

• Bachelor’s Degree required. Master’s Degree preferred.
• Degree in Computer Science or related field preferred.
• 5 years of hands-on experience with SAP CS, SM, SD required
• Hands-on experience with SAP ECC required.
• Understanding of the ASAP methodology
• Must have experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders; Pricing; Resource related billing.
• Experience working with business process flows for consignment sales.
• Experience working with functionality of Equipment; Serialization; Task lists, SAP Installed Base
• Must have experience with Customer Service / Service Management and Repair, configuration.
• Familiarity with integration touch points with other functional areas – Materials Management (MM), Sales & Distribution (SD), Production Planning (PP) and Service Management (SM).
• SAP Experience in the medical devices, biotech, healthcare or Pharma industries
• Experience with SAP Solution Manager
• Experience with SAP Add-ons/Bolt-ons is a plus
• ABAP debugging experience is a plus

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• A self-starter and has the ability to deliver and be adaptable in understanding functional and technical requirements associated with SAP CS, SM and SD.
• Ability to analyze user needs and architect complete solutions satisfying end-to-end process requirements/impact.
• Ability to listen, understand, and facilitate process improvements.
• Excellent analytical and problem-solving skills.
• Must have a focus on customer satisfaction.
• Must be able to work independently with little direction/supervision.
• Must be adaptable and capable of absorbing new concepts and situations rapidly.
• Must be willing to travel as needed.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.