Manager - Service Engineering

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Service Engineering Manager will be responsible for leading the engineering team for the full life cycle development of medical devices in the achievement of company goals.  Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Manages the Service Engineering department work activities to provide a timely and efficient flow of services and projects.
2. Hires, develops, and retains the best talent for the engineering team and the organization. Actively provides coaching and career development assistance to team members. Develops future leaders through effective selection and development activities.
3. Coordinates engineering department activities to ensure that equipment and processes required for repair and complaint investigation of each new product are developed, qualified, validated, and designed for reparability.
4. Develop support methodology, troubleshooting documentation, and installation, maintenance, repair, and upgrade processes for in-field and in-house repairs.
5. Establishes and implements service support documentation and infrastructure for capital equipment offerings.
6. Identifies ways to improve repair processes, test equipment, and complaint investigation data on existing products and processes.
7. Supports Field Service and Technical Assistance Center personnel with technical information to be used for training of new and existing products.
8. Supports internal and external customers by training, educating, and certifying on technical aspects of assigned products as needed.
9. Supports Manufacturing and Repair vendors to provide process improvements and complaint investigations.
10. Determines and implements test strategy for returned and compliant devices.
11. Performs on-site evaluations of supplier’s capabilities to meet performance and quality requirements.
12. Manages the efforts of engineers and cross-functional team members to improve supplier processes, close corrective actions, and support development needs.
13. Up to 20% travel required.

Education and Experience

• Bachelor of Science Degree in Engineering required.
• 10 years of relevant experience required.
• 2 years of supervisory experience required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Manufacturing and Repair process knowledge.

Technical knowledge in development methodologies, design, and project implementation.

Proficiency in assessing the value of new ideas based on technical and financial merits.

Expert in the use of statistical and analytical techniques for problem-solving (Six Sigma)

Machine, Tools, and/or Equipment Skills:

PC and applicable software

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading healthcare technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork, and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.

Arthrex 2024 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Paid Sick Leave
• Volunteer PTO
• Employee Assistance Provider (EAP)
• Eligible for discretionary Long Term Incentive program

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.