Sr Application Analyst -Enterprise Services Management

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Applications Analyst to work on the Enterprise Services Management team of the Information Technology department.  The Sr Applications Analyst will be part of a Global IT Operations Technology team responsible for administering the Atlassian platform and supporting all Jira products, plug-ins, and integrations.  The role includes working directly with IT and Business teams to design, develop, test, and implement integrated Jira solutions, including Jira service desks.  Excellent communications, analytical skills, and strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Main Objective:

Responsible to design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications.

Essential Duties and Responsibilities:

• Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable):
  • Access administration and user onboarding.
  • Issue resolution, patching, and performance monitoring.
  • Reliability, backup, disaster recovery, and business continuity.
  • Monitor system logs for unusual activity and escalate or make recommendations for resolution.
  • Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
• Support user training activities.
• Adhere to Quality System Procedures and Change Control.
• Provide application end user support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required.
• Participate in assessment of application security and identity management requirements, where applicable.

Education/ Experience

• Bachelor’s degree required
• 5 + years of relevant work experience required

Additional Duties & Responsibilities

• Document system requirements, define scope and objectives, and create system specifications. 
• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Create and maintain application operational and instructional documentation as necessary.  
• Provide Level 2 and Level 3 on-call coverage support. 
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support. 
• Mentor junior Analysts.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams. 
• Provide technical training assistance for users, applications programming team, and other staff.

Specialized Skills

• Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required.
• Atlassian Administration experience required for tools, such as: Confluence, Jira Service Management, and Jira Software including advanced automations and workflows.
• Strong technical analysis and process development experience required to define and develop “to be” business value-driven solutions.  Experience with  ITIL processes is a plus. 
• Excellent communication skills and customer service orientation.
• Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus. 
• IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus). 

Machine, Tools, and/or Equipment Skills:

Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.

Arthrex 2024 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.