Service Contracts Coordinator

Arthrex Inc. is hiring a Service Contracts Coordinator out of our Naples, FL location that will work with the Contracts Manager, Service Agreement Administrator, Customer Service Contracts Team, and Repair Department to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue.

Hours are Monday through Friday, 8:00am -5:00pm EST.

We are also offering a $2,000.00 sign on bonus (minus appropriate tax withholdings), that will be paid to you on the first pay period after you start your employment at Arthrex.

Essential Duties and Responsibilities:

• Enters service contracts into SAP and CMS for record keeping and milestone notifications.
• Enters device service exchanges in SAP and verifies contract accuracy.
• Enters verified service contracts into AXIS.
• Reviews expiring contract to confirm proper coverage of equipment.  Audits agreements to confirm accuracy prior to renewal.
• Runs daily SAP report to ensure additional purchased items are added to active Service Agreements.
• Works closely with the Service Agreement Administrator in obtaining/verifying signatures for execution of all service-related agreements and contracts.
• Responsible for digitization, storage, and proper maintenance of all hard copies of service agreements/contracts.

Education and Experience:

• High School Diploma or equivalent required
• 2 years’ experience in contracts, customer service or related field required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Working knowledge of arthroscopic surgical devices, contracting, service & repair is a plus.

Machine, Tools, and/or Equipment Skills:

Strong PC skills, including high efficiency in MS Excel, PowerPoint, Word, Outlook required. Knowledge and usage of various specialized software including SAP, CMS, Salesforce Service Cloud preferred; COGNOS knowledge is a plus. 

Reasoning Ability:

Ability to define problems, collect data, establishes facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills:

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements. 

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.  Ability to verbally communicate ideas and issues effectively to other team members and management.  Ability to write and record data and information as required by procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit; use hands and fingers on the keyboard to type and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.  

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.