Manager - VIP Operations

Date: May 13, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 53879 
Title: Manager - VIP Operations 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL









Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Manager of VIP Operations. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.


Main Objective: 

Manage the overall planning function(s) for all VIP production activities. Leads the VIP production team and scheduling for all plans both digital transfer data and 3D printed solutions to ensure on time delivery of all pre-operative plans. Works closely with Quality, AMI 3D print team, and Product Management to ensure quality service. 


Essential Duties and Responsibilities: 

  • Manages the day-to–day activities of the VIP processes for all pre-operative planning activities. 
  • Manages a team of individual to provide scheduling information to ensure alignment with production schedules and date of surgery requirements. 
  • Keeps abreast with changes affecting both supply and demand for products and materials 
  • Plans and forecasts for future demand levels based on sales forecast, current demand levels orders 
  • Establishes appropriate team staffing needs to ensure proper customer service levels.  
  • Works with other departments, e.g. billing, to ensure optimization of service  
  • Monitors variations in forecast and capacity levels, and performs corrective actions as needed to include in-sourcing and/or out-sourcing of capacity and resources. 
  • Maintains service levels with minimum recourse, when required  
  • Attends new product introduction meetings  
  • Coordinates with Development to improve production efficiency 
  • Monitors all SEMS intake requests and complaints; Leads monthly meetings to review quarterly findings. 
  • Works closely with VIP leadership to ensure alignment of new developments; Manages testing and integration of new product releases 
  • Work collaboratively with Quality Management to identify operational initiatives for product throughput    


Education and Experience: 

  • Bachelor of Science degree in Business or related field required 
  • 8+ years relevant experience required


Knowledge and Skill Requirements/Specialized Courses and/or Training: 

  • Full working knowledge of materials management systems required. 
  • Ability to become APICS certified required.  
  • Ability to negotiate with outside vendors and suppliers required. 
  • Working knowledge of large ERP system, SAP preferred. 
  • Ability to analyze trends and make available forecasting and other analytics to provide recommendations to the upper-management team required.  
  • Strong interpersonal skills with the ability to interact with all levels of management required. 
  • Must contain a high level of attention to detail. 
  • Ability to lead multiple tasks, projects, and handle simultaneously independently required. 
  • Ability to align, recruit, and motivate resources as required to drive performance required. 
  • Ability to work in a fast-paced, ever-changing environment required. 


Machine, Tools, and/or Equipment Skills: 

PC spreadsheets, computer software. 






All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Naples

Job Segment: Operations Manager, Orthopedic, Medical, ERP, Operations, Healthcare, Technology