Business Analyst II- Marketing

Date: Nov 17, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 55739 
Title: Business Analyst II- Marketing 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL.







Arthrex, Inc. is a global medical device company and leader in new product development and medical education in orthopedics. The Marketing Technology team in Naples, Florida, is responsible for working with internal customers and stakeholders (e.g., Product Management, Medical Education, Regulatory, Legal, and Creative Services) to create state-of-the-art digital channels and resources for surgeons and patients. We are a high-paced, fun, and collaborative team searching for a Business Analyst to support the Marketing Software Engineering and Content Management and Distribution teams.  The candidate is expected to understand and interpret business problem statements, collect and document requirements to hand off for technical implementation, and facilitate team meetings and activities along with collaborating with stakeholders and other Business Analysts and cross-functional team members. The position includes various project management-related tasks, so the individual must have strong communication skills, and be detail-oriented with strong organizational skills for the tracking and coordination of multiple requests and projects. A successful candidate should be naturally curious with technical aptitude and have experience with all aspects of stakeholder management.  Additional knowledge and experience in digital marketing, previous exposure to web and mobile software development, and an understanding of content management systems along with enterprise project- and task-tracking tools like Atlassian are highly desirable.


MAIN OBJECTIVE:                      

Participate and assist in the analysis, documentation, and management of business requirements throughout the project lifecycle and ensure that requirements are fully understood by all stakeholders before solutions are designed and implemented.



Assists in managing requirements gathering and analysis activities by working with stakeholders, including by not limited to, developers, system analysts, designers, QA analysts and internal/external customers.  

Assists in eliciting, capturing, analyzing, refining, articulating and documenting business requirements, user stories, acceptance criteria and documentation via approved processes.

Assists in managing requirement changes throughout the project lifecycle.

Balances business requirements with technical feasibility and sustainability.

Synthesizes information into concise, readable, unambiguous language.

Assists with product backlog maintenance and grooming.

Collaborates closely with UX, Development, QA, and Marketing Teams

Assists in establishing and maintaining agreements between team members on requirements.

Participates in Agile cadence such as Scrum standup meetings, backlog grooming sessions, review and retrospective meetings.

Assists in ensuring that appropriate project documentation is produced throughout the project lifecycle.

Assists in developing, implementing, communicating and managing effective/strategic project schedules by working with team leads, management and/or stakeholders.

Follows project management process and supports program management office activities.

Supports and resolves various levels of application support tickets

Occasional travel for training, meetings or trade shows may be required.



Frequent use and general knowledge of industry practices, techniques, and standards for project management and software business analysis.  General application of concepts and principles. 
Develops solutions to a variety of problems of moderate scope and complexity.  Refers to policies and practices for guidance.


Problem Solving:

Develops solutions to a variety of problems of moderate scope and complexity.  Refers to policies and practices for guidance.



Works under very general supervision.  Work is reviewed for soundness of judgment and overall adequacy and accuracy



Contributes to the completion of organizational projects and goals.  Errors in judgement or failure to achieve results would normally require a moderate expenditure of resources to rectify.  May be responsible for small to medium size projects and assist with large size projects.  



Frequent internal company and external contacts. Represents organization on specific projects.



High school diploma or equivalent required 
Bachelor's degree in related field preferred
Scrum experience highly desirable
Experience in Marketing Resource Management system, Digital Asset Management system, Atlassian tools – Jira, Confluence, Service Desk, project management systems and/or knowledge bases preferred Experience in an FDA-regulated company preferred 


Incidental Duties:
The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.


Knowledge and Skill Requirements/Specialized Courses and/or Training:
Knowledge and understanding of marketing creative processes. 
Ability to manage scope and understand project management concepts preferred. 

Experience creating user stories, acceptance criteria, design documentation, and process flows in order to clearly communicate a set of functional requirements preferred.
Business requirement analytical skills with the ability to produce clearly articulated requirements and documents.
Understanding of iterative software development.
Demonstrated interpersonal and leadership skills required to interact with staff, colleagues, management and internal customers.
Attention to details to include ability to follow written and verbal directions and error free written communication. 
Manage multiple projects and priorities, tasks and coordinate various channels of communication at the same time.

Ability to facilitate and conduct meetings while asking questions and soliciting feedback, presenting and capturing notes/requirements in various software applications / tools.
Knowledge of computer software validation processes is a plus.
Knowledge of Aprimo and Atlassian products is a plus.  

Machine, Tools, and/or Equipment Skills:
Proficiency in Macintosh and PC platform preferred. 
Experience in Microsoft Word, Excel, PowerPoint required. 
Adobe Creative Suite skills desired.


Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.











All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Naples

Job Segment: Business Analyst, Project Manager, Software Engineer, Medical Device, Technology, Engineering, Healthcare, Marketing