Repair Logistics Technician I

Arthrex Inc. is hiring a Repair Logistics Technician I at our Logistics Center in Fort Myers, FL To be responsible for coordinating the RMA logistic process of defective material for repair/evaluation and act as main vendor contact to ensure material is repaired in a timely manner. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

If hired for this position, you will be eligible for a $2,000.00 sign-on bonus (minus appropriate tax withholdings). You will be paid the $2,000.00 during your first pay period.

Essential Duties and Responsibilities:

• Provides support with SAP receiving of defective material for Domestic and International customers.
• Works directly with Suppliers to implement RMA process.
• Create and modify Purchase Orders.
• Monitor vendor repairs/quotes for appropriate actions and timely responses.
• Repackage devices after Sterilization to send to the vendor for repair.
• Follows Global Trade standard operating procedures set for International Government regulations/processes.
• Works with AP to resolve any billing reconciliation via Supplier Workplace.
• Work with S&R Buyer/Planner to review open PO report to resolve aging items. 
• Receives and verifies repaired material per department work instructions.
• Works directly with Reliability to ensure evaluation requirements are being met.
• Review Agile to determine revision and implementation schedule.
• Liaises with other internal departments such as: Product Surveillance, Regulatory, Product Management to resolve the proper flow of information between the business and the customer.  Also, escalates potential concerns for investigation.
• Support department with internal/external audits, NCR’s and or CAPA’s.
• Work with department to provide and analyze weekly KPI’s.
• Responsible for supporting new employee training.
• Works primarily unassisted or with minimal supervision and instruction while performing duties and special projects.
• Oversees department when needed.
• Observes all blood borne pathogen and related safety procedures.

Knowledge:

• Basic SAP knowledge preferred.       
• Knowledge of FDA and ISO regulations preferred.
• Microsoft Office knowledge required (Office, Word, Outlook).
• Basic understanding of BOM, Revisions, ECO process (Agile).

Skills/Abilities:

• Microsoft Office skills required (Office, Word, Outlook).
• SAP, Creekside and Quest, Sales Force event management ability preferred.
• Ability to write and record data and information as required by procedures.

Education/Experience:

• High school diploma or equivalent required.
• Experience in the medical device industry preferred.
• Customer service experience preferred.
• Experience working in a fast paced, multilayered work environment preferred.
• Experience working in an FDA regulated environment preferred.

Discretion/ Latitude: Work is performed under very general supervision. Follows specific, detailed instructions.

Reasoning Ability:

Ability to identify and define problems, collect data, analyze established facts, draw valid conclusions, and effectively communicate the information both verbally and in writing to a variety of audiences.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to both appropriately format and develop a clear logic trail to establish conclusions based on an understanding of factual evidence. Ability to critically think; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to actively learn; understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities Requirements:

Ability to utilize judgment and make decisions considering the relative risks and benefits of potential actions to choose the most appropriate one. Ability to assess, plan, schedule and manage multiple long-term and short-term projects, tasks, responsibilities and/or priorities in a concurrent fashion with several parallel deliverables and execute deliverables to time-line commitments. Ability to be an effective team member and work well with others in a team environment on cross-functional and/or matrix teams. Ability to be flexible with changing priorities and comply with constantly changing procedures. Ability to build strong relationships both internally and externally. Ability to work in a fast-paced environment.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements. 

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.  Ability to verbally communicate ideas and issues effectively to other team members and management.  Ability to write and record data and information as required by procedures