Service Contracts Coordinator I

Arthrex Inc. is hiring a Service Contracts Coordinator I to work at our Logistics Center in Naples, FL. This person will work with the Manager of Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

We are also offering a $2,000.00 sign on bonus (minus appropriate tax withholdings), that will be paid to you on the first pay period after you start your employment at Arthrex.

Essential Duties and Responsibilities:

• Enters device service exchanges in SAP and verifies contract accuracy.
• Assists in the preparation, review, and administration of service contract proposals.
• Serve as the point of contact for customers on contractual matters related to service and extended warranties.
• Secures necessary approvals and ensures that the standard company procedures are followed.
• Compile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.
• Monitor, track and report on key account satisfaction.
• Work closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

Education and Experience:

• High school diploma or equivalent required
• 3 years experience in contracts, customer service or related field required

Knowledge/Skills:

• Ability to multi-task and work under deadlines with supervision
• Strong collaboration skills with internal and external team members
• Ability to communicate effectively with internal and external team members
• Good written and verbal communication
• Organized and prompt follow up skills necessary
• Advanced skills in Microsoft Office Suite.
• Advanced data entry skills and attention to detail
• Basic knowledge of SAP/ERP system or equivalent

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to customers, other team members and management.  Ability to write and record data and information as required by procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.