Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Distal Extremities, Biologics and Theatre Capital.

Our driving force for the organisation is clear and simple and it is our culture that drives our success; Enjoy what you do, doing exceptional work; thrive on great teamwork and trust one another, make a positive impact on those around you; and never stop learning. We are continuously growing, and we are always on the lookout for driven and positive people to join our team.

At Arthrex we are looking for that extra edge, a positive and never be defeated attitude, and a driving passion to succeed and bring that extra something to all that you do. Although it is very hard to define, if you have it, you’ll know that this is you, as will we.

This is just the start of a great journey…we are continually growing and have new roles across the business that need passionate individuals to really drive them into life.

The Job: 

We are seeking a dynamic individual to manage reception services and collaborate with our hospitality team to deliver an exceptional guest experience. This role is pivotal in maintaining outstanding levels of customer service across all areas. You will be the friendly, welcoming face of our company, ensuring every guest, visitor, and colleague feels valued and cared for, in line with our vision and values. A keen eye for detail, peripheral awareness, and a commitment to a 5-star “customer experience” are essential. Professionalism and clear communication are key in all aspects of the operation, from food & beverage services to event coordination and collaboration with the wider client team.

Duties and Responsibilities:

• Provide a first-class professional front of house service, ensuring a warm and welcoming environment.
• Serve as the first point of contact for all customers, visitors, and staff.
• Issue visitor passes and ensure all guests, contractors, and staff are signed in and out efficiently.
• Respond promptly and professionally to internal and external telephone calls and emails.
• Maintain front of house facilities to a high standard.
• Collaborate with other team members to ensure the smooth day-to-day running of the facility.
• Assist with beverages during busy periods.
• Set up and refresh meeting rooms throughout the day across all three floors of the building, ensuring rooms are clean, stocked, and presentable with necessary supplies (e.g., water, notepads, pens, and AV equipment setup).
• Assist with the relocation of furniture (e.g., chairs, tables, presentation boards) according to each meeting’s specific setup plan.

General Requirements:

• Front of house and reception experience preferred, but not essential.
• Proficiency in using Microsoft packages, including PowerPoint, Excel, and Word.
• Highly organised with the ability to multitask and work under pressure while maintaining a high level of accuracy and quality.
• Excellent team player.
• Maintain a smart appearance, pleasant manner, and confident people skills.
• Serve as the first point of contact for staff, visitors, and guests with an impeccable professional appearance.
• Display a warm, approachable, and courteous manner to create a welcoming environment.
• Flexibility is key; the candidate must hold a full, clean driving license and have access to their own vehicle.

Working Arrangements:

• 25 hours per week, working Monday to Friday, alternate shifts each week, 8:00 - 13:00 and 12:30 – 17:30

Compensation and Benefits: Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Medical cash back plan, Group income protection and Life Assurance.

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010