Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

• Work Style: Onsite
• Location: 1 Jalan Kilang / Buona Vista
• Great employee benefit
• Weekly office lunches
• Reporting Line: Director of Operations, APAC

Main Objective:

Manage supply chain responsibilities, including resources planning, customer service, warehousing, logistics, and distribution. Establish operational strategies to increase efficiency and cost-effectiveness. Maintain system data integrity and optimize order management processes. Support operations in achieving quality and compliance objectives.

Essential Duties and Responsibilities:

Customer Service:

• Lead the customer service team, training and setting goals to meet customer requirements.

• Enhance internal processes for increased efficiency.

• Provide upskilling opportunities for team members.

• Develop customer satisfaction goals in coordination with the commercial team.

Logistics:

• Optimize costs and logistics efficiency, including import/export transportation.

• Plan and monitor logistics flow to hospitals or distributors.

• Develop logistics and operational budgets with regional teams.

• Collaborate on customs clearance procedures and import processes.

• Ensure accurate and timely dispatch of articles.

• Liaise with vendors on logistics operations.

• Analyze financial impacts of logistics changes.

Warehouse Management:

• Oversee warehouse layouts and ensure compliance with legal and sanitary requirements.

• Maintain warehouse operations in line with health legislation.

• Control product rotation and expiration.

• Ensure efficiency in product delivery and receipt.

• Supervise inventory levels and action plans for near-to-expire products.

• Conduct environmental audits for warehousing and logistics activities.

• Manage GDP MDS audit and renewal procedures.

QA/QC:

• Maintain quality standards equivalent to ISO13485.

• Control documentation from order management to invoicing and purchase to payment.

Vendor Management:

• Negotiate with external suppliers for better conditions.

• Ensure compliance with Vendor Management policies and ethics guidelines.

Education and Experience:

• Bachelor's or Master's Degree in Business Administration or Supply Chain.

• At least 10 years of experience in Operations/Logistics, preferably in distribution companies with precision in distribution and delivery (ISO 9000).

Interested applicants are to apply online with us! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.