Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Working within the strategic plan, the Service Contracts Coordinator II will work with the Manager Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue. This position will be located at our facility in Santa Barbara, CA. 

The ideal candidate will possess a bachelor’s degree and a minimum of six years of experience in contracts, customer service, or a related business function. This role requires exceptional attention to detail, strong verbal and written communication skills, and the ability to effectively analyze issues and implement practical solutions. Candidates should demonstrate strong problem-solving capabilities, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Success in this position also requires the ability to collaborate cross-functionally with internal stakeholders and business partners globally to ensure efficient processes and high levels of customer support. Experience with SAP and Salesforce is preferred.

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™

Essential Duties and Responsibilities:

• Enters device service exchanges in SAP and verifies contract accuracy.
• Assists in the preparation, review, and administration of service contract proposals.
• Serve as the point of contact for customers on contractual matters related to service and extended warranties.
• Secures necessary approvals and ensures that the standard company procedures are followed.
• Compile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.
• Monitor, track and report on key account satisfaction.
• Work closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

Experience/Education:

• Bachelor's degree required, preferably in business, management, or engineering,
• 6 years’ experience in contracts, customer service or related field required
• 3 years’ experience in medical device industry preferred 

Knowledge/Skills:

• Ability to multi-task and work under tight deadlines with some supervision
• Strong collaboration skills with internal and external team members
• Ability to communicate effectively with internal and external team members
• Organized and prompt follow up skills necessary
• Strong, working knowledge of applicable specialty systems
• Demonstrated independent problem-solving abilities and abilities to collaborate-cross functionally
• Strong written and verbal communication
• Intermediate presentation skills
• Intermediate organizational and project management skills which require some supervision
• Liaise with other internal departments such as: Product Surveillance, Service Logistics, and Technical Support to resolve the proper flow of information between the business and the customer
• Advanced skills in Microsoft Office Suite.
• Advanced data entry skills and attention to detail
• Basic knowledge of SAP/ERP system or equivalent

Language and Communication Skills: 

• Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.
• Ability to verbally communicate ideas and issues effectively to customers, other team members and management. 
• Ability to write and record data and information as required by procedures.

Discretion / Latitude:

• Work is performed under general direction and supervision
• Work is reviewed for soundness of judgement and overall adequacy and accuracy
• Consistently owning a set of assigned tasks/activities with intermediate oversight
• Refers to policies and procedures for detailed instructions

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Paid Sick Leave
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.