Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Service Sustaining Engineer Sr. I will support products repair center activities throughout the entire product life cycle, and works on continuous improvement of repair quality, cost, and delivery to meet our customer expectations and organization goals; improves processes and cost reduction activities; and supports processes for efficient transfer of product designs to repair operations.  Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Strong understanding and application of principles, concepts, practices, and standards.  Deep knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Develop solutions to complex problems.  Refers to policies and practices for guidance.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Refers to established precedents and policies for guidance.
• Work is performed under minimal direction.  Participates in determining objectives of assignment. Plans, schedules, and arranges own activities and directs activities of work assignees and team resources to accomplish objectives.  Work is reviewed upon completion for adequacy in meeting objectives. 
• Knowledge of FDA or ISO guidelines for the investigation and repair of medical devices is preferred.
• Project management experience required.
• Experience in process development preferred.
• Experience creating and updating scope, budget, and schedule of projects required.
• Experience with the proper use of common inspection tools, test equipment, and visual standards required.
• Experience in compiling technical documentation in a regulated industry required.
• Technical guidance to repair center personnel on troubleshooting failures, repairs and evaluating equipment required.
• Ability to communicate technically with team members required.
• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence required.
• Experience in validating equipment and processes needed for repair and complaint investigation of each new product being developed, qualified, validated and designed for reparability preferred.

Education and Experience:

• Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required.
• Master’s degree preferred.
• Lean or Six Sigma certification preferred
• 5 years of relevant work experience required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

•  Experience with the proper use of common inspection tools, test equipment, and visual standards required.
• Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes required.
• Must be able to read and understand component/product specifications
• Excellent listening skills, including the ability to identify and isolate customers’ concerns or objections, in addition to excellent written and oral communication is required
• Six Sigma certification preferred
• Frequent use and general knowledge of industry practices, techniques, and standards, along with general application of concepts and principles preferred
• Knowledge of FDA or ISO guidelines for the investigation and repair of medical devices preferred
• Project management experience preferred
• Experience in continuous improvement culture, skill sets, and tools preferred
• Experience with CNC milling machine and programming preferred

Machine, Tools, and/or Equipment Skills: 

•  PC and various specialized software.  High efficiency in MS Office suite, including Excel, PowerPoint, Word, Outlook.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Paid Sick Leave
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.