Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Senior Business Systems Analyst to primarily support the Workforce Time & Attendance Management software system for North America as well as its integration to SAP HCM for payroll processing.   The Analyst will be responsible to analyze, design, configure, test, and maintain the organization’s time management applications by engaging with HR and employees in order to deliver technical support and system/process improvements.  Excellent communications and strong stakeholder management skills, along with the application-specific technical expertise and highly tuned analytical skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Specialized Skills

• Experience with Workforce Software (time and attendance) or equivalent software is required.
• Experience with installing, maintaining, and upgrading time clock hardware is required.
• Experience in functional and technical support of time and attendance processing for U.S. workforce populations is required; processing for Canadian and Mexico workforce is preferred.
• Comprehensive knowledge of time regulations expected
• Knowledge of Workforce Software Scripting language is preferred
• Experience with Crystal Reports or a reporting tool equivalent is preferred
• Experience with integration of a Time Management system to SAP HCM (ECC EP8) on-prem Payroll is preferred.
• Experience with SAP HCM Organization Management and Personnel Administration (OM/PA) is preferred.
• Experience with SAP SuccessFactors Employee Central is preferred.
• Experience with Jira service management is an advantage
• In depth knowledge of several HR business functions, besides time management, is preferred.
• Previous involvement in the deployment or optimization of an HR Time Management system is a plus

• Excellent communication skills and customer service orientation
• Ability to work comfortably at all levels within the organization up to the senior management level

Education/Experience

• Bachelor’s degree required
• 5 + years of relevant work experience required

Essential Duties and Responsibilities:

• Provide Level 2 and 3 on-call coverage support.
• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):
• Access administration and user onboarding.
• Issue resolution, patching, and performance monitoring.

• • Configure and maintain integrations and automation between applications using Application Programming Interfaces (API) and connectors.

• Reliability, backup, disaster recovery, and business continuity.
• Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
• Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
• Work with IT infrastructure and facilities teams on time clock placement and installation plans.

• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities

• Ensure compliance with local labor laws, tax regulations, and internal policies, especially for US, Canada, and Mexico. 
• Provide technical training assistance for users, applications programming team, and other staff.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
• Benchmark current and future processes against industry best practices.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Contribute to the development of roadmaps and initiatives for enablement of new capabilities.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Manage projects with cross functional teams and of global scope.
• Viewed as a subject matter expert in the field within the organization.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.