Main Objective: To work closely with stakeholders to ensure the continued accuracy and timely placement or removal of content on Arthrex’s many web properties. To assist in the development and improvement of processes and standards for content management.

Essential Duties and Responsibilities:

Subject Matter Expertise

• Work with all Arthrex regions to support their unique needs. Advocates for all region’s interest in discussions, planning meetings, etc. 
• Support product team's digital content portfolio through regular review and analysis of web properties to ensure content accuracy, timeliness, and relevance. Archive and backup content as needed.         
• Consult in the design and creation of new features in CMS/admin as well as on web properties themselves.                                                            
• Plan and execute small-scale projects and initiatives and facilitates communication between stakeholders, team members, etc. Assist in planning and executing team projects as well as in creation of any training documentation those projects may require.        

Customer Support

• Notify stakeholders of distributed content or changes to content status (active, inactive, etc.).
•  Complete requests assigned within expected service level agreements. Assigns requests to team members as needed.  

Content Management

• Schedule the placement of content in accordance with plans, policies, procedures, and agreed-upon timelines.                                          
• Support the findability of content through the development of metadata strategies and partnership with development teams and stakeholders.
• Create and maintain international content for web properties including, but not limited to, Arthrex.com ArthrexVetSystems.com, Surgeon App, etc.             
• Assist with improving processes within Arthrex to increase content management efficiency.

Governance

• Maintain usage rights metadata, including validating accuracy.
• Document processes and procedures. 

Training and Onboarding 

• Participate in the training of new team members on processes and functions of the team and business related to Arthrex web properties.   

Knowledge and Skills:

Communication:

• Strong written and verbal communication skills particularly spelling and vocabulary. Verbal skills, including in-person and virtually.
• Ability to communicate effectively with all levels of management.

General:

• Demonstrated ability to work independently and as part of a team.
• Detail-oriented.
• Ability to manage multiple priorities in a time-sensitive work environment.
• Ability to lead small and medium-scale projects effectively.                                                                                                          
• Awareness of fundamental web design principals, user experience, and human computer interaction preferred.   
• Familiarity with metadata field types, content modeling, and taxonomy structures preferred.

Technical:     

• Proficiency with Adobe Creative Suite and Microsoft Office Suite
• Proficiency in Content Management Systems
• Proficiency in Digital Asset Management Systems a plus
• Proficiency in Marketing Resource Management Systems or project management systems a plus.                                                              
• Familiarity with coding languages such as JSON, HTML, CSS, etc.              

Discretion/Latitude:

Work is performed with minimal direction.  Exercises some latitude in determining objectives and approaches to assignment. Work is reviewed for soundness of judgment and overall adequacy and accuracy.

Education:

B.A./B.S Preferred

Experience:

2 years of related experience

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.