The Engineer I – Service Development develops and maintains service support documentation and training courses.  Provides product troubleshooting for internal/external teams. Develops and maintains technical procedures. Represents the Service and Repair department during the product development process and the planning.

Essential Duties and Responsibilities:

• Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.
• This contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.
• Develops and maintains Technical Support procedures.
• Develops service bulletins to inform global team of product support changes and maintenance updates.
• Provides technical troubleshooting support for internal and external customers.
• Ensures quality customer service experience and collaborates on resolving customer concerns.
• Develop new techniques, processes, and service products.
• Participate in major projects or several service projects of moderate to complex scope and requirements.
• Provides technical training to Arthrex Global Service and Repair teams, as needed.
• Supports the New Product Development process and the efforts towards “Design for Serviceability”.
• Travels up to 15% domestically and potentially internationally.

Knowledge:

• Limited use and/or application of basic principles, theories, and concepts.  Limited knowledge of industry practices and standards.

Skills:

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Design development process knowledge preferred.
• Project management training preferred.

Education/Experience:

• Bachelor's degree required, preferably in Engineering

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.