-
5 Questions With IT User Support Supervisor Tony Yenshaw
As an Information Technology (IT) User Support Supervisor, Tony Yenshaw oversees the Desktop Support team, which handles all IT issues that arise for remote users and those on the Naples campus. Some of his duties include managing and delegating user support ticket queues, maintaining a calculated surplus of computers and technology accessories like keyboards and headsets in stock for employees and future new hires, acquiring capital expenditure equipment and coordinating user and department moves around the Naples campus, as well as onsite and remote coverage for the team.
Tony has been with Arthrex for almost two years and his favorite Arthrex innovation is the FiberTape® sternal closure system because it was used on one of his friends.
“I have a friend who had the FiberTape sternal closure system used on them during open-heart surgery,” he said.
Read on to find out more about Tony’s role at Arthrex Inc.
How do you impact our mission of Helping Surgeons Treat Their Patients Better™ in your role?
The Desktop Support team I supervise are the forward-facing group to our end users and provides direct IT assistance for employees every day. It is our job to ensure that our technology tools are up and running for employees to be able to complete their tasks and projects as part of their job, which ultimately supports the Arthrex mission. Every
day, I am proud that each task I help complete, no matter the size, allows the team to better serve Arthrex’s mission of Helping Surgeons Treat Their Patients Better.
What inspires you the most at Arthrex?
I am most inspired by the great group of people I get to work with throughout the company, including our user support teams in other locations and the management team we report to. My team receives a lot of support from every level within IT, allowing us to troubleshoot problems, brainstorm ideas and innovate. It’s truly a pleasure to never feel like we are on our own.
What is your favorite success story at Arthrex?
My favorite success story involves my friend, who had open heart surgery. His sternum was closed using the FiberTape sternal closure system instead of metal wires. I’m proud knowing Arthrex innovations helped him heal from that procedure. His recovery time was so much shorter than expected and I know Arthrex played a big part in that.
When I see friends from outside of Arthrex who have undergone any kind of orthopedic surgery, I always ask them if Arthrex tools were involved. Most of the time that answer is “yes.” The fact that they know which company played a role in their procedures is a success story in itself.
How do you describe the Arthrex culture?
I would describe the Arthrex culture as collaborative, challenging and rewarding. Each day we work as a team to collaboratively solve IT issues for our employee customers. The problems we solve are often challenging and push us to find new solutions and learn new skills that make us better, individually and as a team.
Our core value is Making People Better. How has Arthrex made you better?
Being around so many smart and talented people has inspired me to bring out the true passion for what I do each day and not be complacent, be open to learning new ideas and concepts and not be afraid to bring some of my own to the Arthrex table. I have worked in both smaller and larger shops and I find working with a larger team is where I learn, thrive, and excel the most.