Key Responsibilities

Commercial Administration & Sales Support

• Provide day-to-day administrative and commercial support to the Singapore Sales and Clinical teams.
• Prepare quotations, tenders, contracts, and new product submissions for private and public healthcare institutions.
• Coordinate patient Implant Cards for private clinics, ensuring accurate documentation and timely delivery.
• Support surgeon education activities by preparing required documentation and coordinating approval processes.
• Maintain and update commercial databases, trackers, shared folders, and operational calendars, including trial schedules.

Procurement & Invoice Management

• Process commercial and vendor invoices through SAP, including Purchase Requisitions (PR), Purchase Orders (PO), and goods receipt transactions (MIGO).
• Coordinate invoices related to employee medical requirements, sterilization services, equipment commissioning, and other approved commercial activities.
• Manage procurement and ordering of approved commercial supplies and equipment-related items.

Claims & Payroll Administration

• Coordinate monthly case allowance submissions for Sales Representatives and Clinical Specialists for payroll processing.
• Support locum charge-form administration, including verification of consumables, pricing validation, and billing coordination with hospitals and clinics.

Hospital Administration & Compliance

• Maintain hospital access records and coordinate monthly updates of hospital entry requirements.
• Prepare and submit documentation required for staff access to hospitals and healthcare facilities.
• Ensure records are maintained accurately and in accordance with company and hospital requirements.

Capital Equipment & Service Coordination

• Coordinate capital equipment trials, testing, commissioning, maintenance, troubleshooting, and repair activities.
• Support loaner and temporary equipment arrangements to minimise disruption to customer operations.
• Prepare and manage operational documentation associated with equipment activities.

Continuous Improvement & Team Support

• Act as a key coordination point between Commercial and cross-functional teams to ensure actions and approvals are completed on time.
• Support onboarding of new Commercial team members by providing process guidance and resource access.
• Identify opportunities to improve workflows, administrative processes, documentation accuracy, and operational efficiency.
• Maintain high standards of professionalism, confidentiality, compliance, and record integrity

What You'll Bring

Qualifications & Experience

• Diploma or Degree in Business Administration, Commercial Management, Supply Chain, Healthcare Administration, or a related discipline.
• 3-4 years of experience in commercial support, sales administration, healthcare administration, or a similar role.
• Experience within the medical device, healthcare, pharmaceutical, or hospital environment is highly desirable.
• Experience supporting quotations, tenders, purchasing, invoicing, hospital administration, or equipment-related activities would be advantageous.
• Experience using SAP or other ERP systems is preferred.

Skills & Competencies

• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Meticulous attention to detail, particularly when handling quotations, tenders, invoices, and compliance-related documentation.
• Strong stakeholder management and communication skills.
• Proactive, dependable, and able to follow through on tasks independently.
• Collaborative team player with a positive and customer-focused approach.
• Comfortable working in a dynamic and fast-paced environment.

Technical Skills

• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Familiarity with SAP and procurement systems is an advantage.
• Understanding of commercial processes, invoicing, purchasing, and reporting.

Why Join Arthrex?

At Arthrex, you'll be part of a high-performing team dedicated to improving patient outcomes through innovative medical device solutions. You'll work closely with cross-functional teams and healthcare professionals, contributing directly to commercial excellence and customer satisfaction while developing a broad understanding of the medical device industry.