Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

• Competitive base salary + Bonus
• Health and Income Insurance Provided
• Two days volunteer leave to allow you to give back to the community
• Excellent leadership, mentoring support with ongoing training & development
• Represent a Global Orthopaedic / Sports Medicine company
• Location: Parnell and East Tamaki, Auckland

This role will suit a Customer Service Lead / Manager with existing leadership and management experience. A background that includes working within complex order‑fulfilment environments that demand strong attention to detail and accuracy.

Being a hands on leader that is equally comfortable with the top level strategic leadership as well as the day to day hands on activities will be key to your success. Arthrex operates within the Orthopaedics / Healthcare sector, any familiarity with this sector will be advantageous but not essential.

About the Role

You will manage all incoming orders from both internal and external customers with your team to ensure customer needs are addressed and resolved in a timely manner. Our external customers are Hospital Groups both public and private.

Reporting to a local NZ Operations Manager your day to day will incorporate a range of activities which include:

• Leading a team of 6 Customer Service Specialists to deliver on SLA’s and support business growth objectives.
• Manage day to day operations in customer service such as (but not limited to) Order Taking, Billing, Credit/Debit Memo Creations and Customer issues/complaints.
• Actively support and facilitate internal cooperation between departments (Sales, Finance, Operations) for varied tasks including Medical Education events, Product Samples, Marketing etc.
• Maintain control over the SAP order management module.
• Coordinate with 3PL suppliers for delivery processes.

About the Requirements

• You will have previous leadership/management experience of staff members.

• Complex order‑fulfilment environments that demand strong attention to detail and accuracy.

• If you have SAP (or similarly complex system) knowledge it would be an advantage.
• Minimum 5+ years of Customer Service focused experience.

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.