Typical Duties and Responsibilities

Processing repairs for EMEA branches, contact with external manufacturers and logistics, overseeing repair processes and driving process optimization, advice and project management

Job Categories
Repair Customer Service Specialist, Repair Service Goods Management Specialist, Repair Service Order Management Specialist, Repair Service Contract Specialist
 
 
 

Team Structure and Dynamics

Our team works in a dynamic environment with plenty of opportunities to get involved and for personal growth. We place great value on the strengths of each and every individual and to promote personal development. Regular meetings and open communication are important to us  for building team spirit and achieving success together.

Special Programs and Benefits
Continuous training and career development opportunities tailored to individual needs

Flexibility
Flexible working hours and work-from-home options (2 days a week for staff who do not work with products directly).

Personal Responsibility
Our staff are given a high degree of autonomy at work and the 
opportunity to make their own decisions and lead projects.
 
 

A Typical Working Day

The Repair Service Center team receives defect reports which come in electronically or via the telephone hotline. These reports are then recorded on the CRM/inventory management system, and we take care of the return and sending out a loan device while the unit is being repaired. This includes order processing and tracking, as well as cost estimates and returns, and coordinating with our national and international manufacturers and US colleagues from the Global Service and Repair Team.
 
Onboarding Process
Our onboarding process includes job shadowing and product training
to get to know our products and processes. New employees rotate through all sub-departments and are given the time they need for training.

If interested, they can also accompany sales colleagues to gain a better understanding of our products in use.

Career Paths and Development Opportunities
At Arthrex, we offer a variety of career paths and development opportunities. Rapid growth and change constantly create new opportunities. There are opportunities for promotion that can be individually tailored, taking everyone's needs into account. 
 
 

 
What Makes Us Special?

Customer Satisfaction

We place great value on personal customer contact and individual solutions. Our team makes sure that surgical operations are never held up and that our customers always get the best possible support.

Team Spirit
Our team is characterized by its solidarity and open communication. We embrace flat hierarchies and an informal atmosphere that prioritizes teamwork and
respect for others.

Innovation
We constantly encourage innovation and new ideas. We actively embrace change here and are always looking to the future. Flexibility and adaptability
are essential for us.
 
 

 
Why Arthrex?

Exciting Work
Learn about the world of customer service and sales order management. Our work is varied and offers plenty of opportunity to get involved.

Flexibility 
Flexible working hours and work-from-home options (2 days a week for staff who do not work with products directly) ensure a good work-life balance.

Career Development 
: Extensive training and career development opportunities support the personal
and professional development of our staff.

Team Culture 
A supportive and dynamic work environment nurture motivation and a keenness
for varied work. Regular team building exercises
strengthen bonding and ensure a pleasant working atmosphere.

We look forward to welcoming you to our Repair Service Center team in Odelzhausen!