Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

• Competitive Base Salary + Car Allowance + Bonus + Health/Wellness Benefits
• Lead / Drive our future growth strategy in Service & Repair across ANZ
• Ongoing Training and Leadership development programs
• Work with the latest and most innovative products across orthopaedics and surgical sports medicine
• Location: Arndell Park NSW / Frenchs Forest / + Frequent travel ANZ Arthrex Sites

Great Place To Work Certified 2024:

Arthrex Australia and New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Join us at Arthrex, where your career can truly thrive.

About the Role

This position is pivotal for driving and leading our strategic growth across the ANZ Service & Repair business.  The incumbent will be responsible for defining and executing on the long-term goals of the business by making commercially centric decisions while ensuring customer contracts, service levels and over all experiences are in line with Arthrex goals and values.

• Reporting to the Head of Operations ANZ
• Providing leadership, management, and development for the Service & Repair Team members across ANZ
• Coordinating the ongoing training for team members as well as those within other departments across operations
• Identify, drive and deliver service revenue targets with the support of the commercial teams
• Manage and oversee the regional RMA process, customer repair or exchange quotations, and vendor purchase order
• Responsible for end-to-end support of installation planning, installing, upgrading, remediating and providing preventative maintenance of Arthrex medical electrical equipment in house or at customer sites
• Provide technical support and guidance to all service employees as well as customers and Arthrex sales staff
• Oversee scheduling of field/customer facing time for Service team
• Develop and implements service metrics, assess for improvement and implements strategic plans to resolve business, process and customer deficiencies
• Ensure reports include profitability, contract compliance and product performance
• Implement and manage service & repair productivity metrics of RMAs, customer quotations and vendor purchase orders
• Manage and improve procedures to ensure quality of repairs with cooperation of the QA/QC department

About the Requirements

Education and Experience:

• Bachelor’s degree in science degree required; preferably in Mechanical, Electrical or Industrial Engineering
• Previous experience in manufacturing or repair of Medical Devices or related field preferred
• Minimum one year experience or equivalent in the Medical Device industry required
• Minimum three years supervision experience required
• SAP knowledge a plus
• Salesforce or other CRM experience preferable

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Electronics, optics, instrument, electromechanical equipment trouble shooting and repair
• AS/NZ3551 standards and understanding is a must
• Knowledge of FDA Quality Systems Requirements, ISO 13485 Quality Systems Requirements, ISO 14971 Risk Management Requirements and GMP, Good Manufacturing Practices
• Familiar with Bio-Hazardous material handling, storage and disposal
• Good written and oral English language communication skills.
• Ability to work well within a group environment.

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

The successful applicant MUST have permanent rights to work in AUS

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.