How do you impact our mission of Helping Surgeons Treat Their Patients Better™ in your role?

In the medical device industry, the consignment process is similar to renting equipment. It allows Arthrex to manage inventory, make sure enough products are available and eliminate frequent shipments to get products to the customer in time for a procedure. My role directly contributes to our mission by streamlining the consignment process and eliminating bottlenecks. I help free up valuable time for operating theatre staff, which enables them to prioritise patient care over administrative tasks.

What inspires you the most at Arthrex?

I am most inspired by Arthrex’s commitment to innovation evidenced by the frequent release of new and improved products. I am also inspired by Arthrex Australia’s willingness to explore innovative approaches for enhancing efficiency. We’re making some big changes, including upgrading our system that the commercial team use to book surgeries to allow them to make real-time updates. This will have a large impact on our ability to better help our customers. At Arthrex, we place a high value on teamwork. We bounce ideas off each other, trying new things and taking calculated risks. The inspiration flows when we see the results of our hard work, which keeps us pushing boundaries and making the experience even better for our customers.

What is your favourite success story at Arthrex?

My favorite success story is the growth and expansion of Arthrex Australia. Working alongside my colleagues, I’ve witnessed the company’s processes and systems evolve tremendously to keep up with the demand for our products. This has been incredibly rewarding and the entire team is excited to continue contributing to the organisation’s success for years to come. The Customer Service team recently participated in a team building event where we got to know each other better. It was wonderful to spend time away from work bonding and it will help us work better together. It was such a hit that we are planning to make it a regular event.

How do you describe the Arthrex culture?

At Arthrex, collaboration isn't just a buzzword - it's the name of the game. Arthrex fosters a culture of collaboration among its team members, where collective efforts and mutual support are shared objectives. As an example, we created a dream team for a current project that comprised of colleagues from Sales, IT, Customer Service and Operations – all working together toward a common goal. My manager set the tone by creating a super supportive environment where we feel totally comfortable sharing ideas. That kind of collaborative culture is what makes coming to work feel like being part of something bigger than just a job.

Our core value is Making People Better. How has Arthrex made you better?

Arthrex has had a major influence on me and played a pivotal role in my career evolution by facilitating transitions through three different roles within Customer Service to better align with my strengths. This has ultimately fostered personal and professional growth in line with Arthrex’s core value of Making People Better.