Salesforce Administrator II

Date: May 21, 2022

Location: Waltham, MA, US, 02453

Company: Arthrex

Requisition ID: 53093 
Title: Salesforce Administrator II 
Division: Arthrex, Inc. (US01) 
Location: Waltham, MA








Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are currently seeking a Salesforce Administrator II to be part of our highly productive and energized Salesforce Center of Excellence. If you have at last 3 years of experience working as a Salesforce Administrator supporting hundreds of users in a company and are passionate about the platform, then this is a great opportunity for you. This technically savvy, analytical, process-oriented individual will work closely with our community and other members of IT, Sales, and Marketing teams to provide the day-to-day configuration, support, maintenance and improvement of our Salesforce platform. The successful candidate will embrace the challenge of solving critical business problems in a face paced environment. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

  • Administer Salesforce on a day-to-day basis, including managing user accounts, profiles, permissions, page layouts, etc.
  • Develop reports, custom report types, dashboards and process to continuously monitor data quality and integrity.
  • Prepare data files and upload the data into using Apex Data Loader
  • Manage operational requests such as creating rules around workflow, validation, fields, advanced formulas, custom objects, flows, etc.
  • Work in and deploy from a sandbox environment to test all changes to business logic, and help shepherd those changes into production
  • Maintain proper documentation of processes, policies, application configurations and continual modifications and help related materials
  • Analyze business requirements, procedures and problems to provide solutions
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and resolve user requests
  • Participate in and serve as a resource for any Salesforce related projects
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Assist management with vetting, selecting and implementing new Salesforce related technology solutions
  • Provide technical support and troubleshooting assistance to users in the field

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

  • Bachelor degree in Computer Science, Business, or a related field required
  • Salesforce Administrator Certification preferred.
  • At least 3 years as a Salesforce Administrator or working on the Salesforce platform.
  • Experience using Salesforce data tools (Data Loader, Excel Connector, Eclipse, IDE).
  • Experience using release management tools
  • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Prior experience working in the medical device or pharmaceutical industry preferred.
  • Self-starter with a strong ability to use initiative and work autonomously under tight business sensitive deadlines
  • Excellent verbal and written communication
  • High attention to detail

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • A strong desire to work and thrive in a team environment
  • Have an insatiable desire to learn new things and improve yourself
  • Excellent customer service skills, true passion for technology, and a spirit for innovation.
  • Have experience working in the medical device or pharmaceutical industry
  • Exposure to SAP, Cornerstone Learning Management or Cvent Event Management systems 

Machine, Tools, and/or Equipment Skills:

PC servers, workstations and laptops. Microsoft environment. Work with standard current computer applications, word processing, spreadsheets, Salesforce, SAP, Cornerstone Learning Management or Cvent Event Management systems 



All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Medical Device, Orthopedic, Computer Science, Pharmaceutical Sales, ERP, Healthcare, Technology, Sales