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Temporary Customer Service Coordinator

Date: Feb 10, 2021

Location: Torrance, CA, US, 90505

Company: Arthrex

Requisition ID: 47818 
Title: Temporary Customer Service Coordinator 
Division: Arthrex Trauma Inc (US07) 
Location: ATI- California (US38) 

 

 

 

 

 

 

We are seeking a self-motivated Temporary Customer Service Coordinator for our Torrance, CA.  Individual will be responsible for building strong business relationships with customers and distributors within the orthopedic trauma industry and provide exceptional customer service.

The ideal candidate has a passion for learning technical information and two years of customer service experience in the medical device industry.   Good interpersonal and communication skills and a high school diploma or equivalent is required.

You will be joining a talented team passionate about quality and dedicated to making a worldwide impact by Helping Surgeons Treat Their Patients Better™!

Benefits! Temporary employees are eligible for 100% paid medical coverage after the completion of 90 days of service. 

 

Essential Duties and Responsibilities:

  • Receives inbound phone calls and enters customer orders into the computer to communicate the information to Shipping.
  • Processes faxed and emailed orders in a timely manner.
  • Responsible for order confirmations to include backorder information to customers via fax, phone, or email.
  • Communicates with Logistics team to ensure all orders with discrepancies are corrected and processed for shipping according to customer’s needs.
  • Answers all calls that come through the inbound customer service line and handles accordingly.
  • Provides Distributor and Sales Rep with customer support to include order processing, inventory questions and any additional information that is requested.
  • Attends training and information sessions meetings when scheduled to enhance job knowledge.                           
  • Special projects as assigned for product replacement orders.
  • Provide mid-day and end of day reports to the sales team.
  • Maintains the list of distributors and ensures names, addresses and contact information stay current.
  • May be required to work flexible hours as needed by the department to include month end and fiscal year end extended hours to complete all orders.

 

Education and Experience:

  • High School diploma or equivalent required
  • 2 years Customer Service/Contact Center experience preferred
  • Previous data entry/order processing skills preferred
  • General office experience and customer service experience preferred

 

Knowledge and Skill Requirements/ Specialized Courses and/or Training:  Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone and computer skills in addition to the ability to multitask.

 

Machine, Tools and/or Equipment Skills: Microsoft Word, Excel, Outlook and Power Point.  Advanced Telephone skills with both outbound and inbound calls, scanning and faxing documents.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Los Angeles

Job Segment: Medical, Orthopedic, Logistics, Supply, Customer Service, Healthcare, Operations