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Field Inventory Coordinator

Date: Apr 2, 2021

Location: Torrance, CA, US, 90505

Company: Arthrex

Requisition ID: 48450 
Title: Field Inventory Coordinator 
Division: Arthrex Trauma Inc (US07) 
Location: Torrance, CA

 

 

 

 

 

 

We are seeking a customer-oriented Field Inventory Coordinator for our Torrance, CA location.  Individual will be responsible for maintaining a strong line of communication with agencies and distributors to ensure the highest level of customer satisfaction.  Primary responsibility is monitoring field inventory and assisting with Return Merchandise Authorizations (RMAs) of orthopedic trauma products.

 

Qualified candidates have a minimum of two years of experience in a customer service role with a high volume of data entry and phone calls and email correspondence.  Must have intermediate computer skills and a high school diploma or equivalent.

 

You will be joining a talented team passionate about quality and dedicated to making a worldwide impact by Helping Surgeons Treat Their Patients Better™!

 

Essential Duties and Responsibilities:

  • Receives inventory requests and field inventory movements via email or phone and fulfills the needs of the agency or distributor by initiating a stocking order, field inventory transfer and/or return authorization.
  • Responsible for order confirmations to include backorder information to customers via fax, phone, or email.
  • Works with Customer Service resolution team to ensure all orders with discrepancies are corrected and processed for shipping according to customer’s needs
  • Processes faxed and emails orders per required quota
  • Provides Distributor and Sales Rep with customer support to include order processing, inventory questions and any additional information that is requested
  • Attends training and information sessions meetings when scheduled to enhance job knowledge                           
  • Backup for processing of customer service distributor email orders and questions
  • Special projects as assigned for product replacement orders
  • Works with Product Managers on newly released products for pre-orders and controlled allocations
  • Resolving Delivery Exceptions reports
  • May be required to work flexible hours as needed by the department to include month end and fiscal year end extended hours to complete all orders.

 

Education and Experience:

  • High School diploma or equivalent required
  • 2 years Customer Service/Contact Center experience required
  • Advanced Data Entry/order processing skills
  • General office experience and customer service experience preferred

 

Knowledge and Skill Requirements/ Specialized Courses and/or Training: Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone and computer skills in addition to the ability to multitask.

 

Machine, Tools and/or Equipment Skills: Microsoft Word, Excel,  Outlook and Power Point.   Advanced telephone skills with both outbound and inbound calls, scanning and faxing documents.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Los Angeles

Job Segment: Inventory, Logistics, Medical, Orthopedic, Operations, Healthcare, Customer Service