Customer Service Specialist

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

• A benefits package that includes: $3.5k in additional cash allowances (for health insurance & wellness) + annual 10% bonus 
• Excellent employee benefits e.g., additional leave, office lunches (Tuesdays & Thursdays)
• Flexible work options – we offer a hybrid working format 
• Based in either Arndell Park or Frenchs Forest NSW
• Excellent leadership, on-going support and development
• Longer-term career opportunities
• Free on-site parking available

About the Role

With a key focus on customer excellence, you will work in a fast-paced team that requires analytical thinking and meticulous attention to detail in all aspects of the Order To Cash (OTC) cycle.

Reporting to the ANZ Customer Service Manager, your duties will include; processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns.  

Working in a successful and collaborative team, you will build and cultivate relationships with customers and work closely with local and national Operations and Sales teams, with touch points across the whole business.  

About the Requirements

Having already worked as a Customer Service Specialist/Representative, you will relate with some of the following:   

• Order Management including processing orders

• Good level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDE
• Experience within the healthcare, pharmaceutical or medical industries advantageous
• Strong understanding of reverse logistics (preferred but not essential)
• Excellent written and verbal communication skills
• Exceptional customer service skills, with a customer centric mindset
• Self-motivated, accountable with a positive attitude
• Intermediate/Advanced level user of MS Office, including Outlook
• A keen eye for detail with great organisational and planning skills
• Able to work from our Frenchs Forest or Arndell Park offices 2-3 days per week 
• Able to commit to a rotating shift roster - ranging from 8am - 6pm
• You thrive in a fast-changing environment, and you don't shy away from going the extra mile both for your team and customers

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.