Manager - Service Operations

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Service Operations Manager that will work within in the service and repair strategic plan. The Service Operations Manager will work to develop and maintain service business processes and metrics, and the service management system software, project management and service supply chain planning. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Aligns and coordinates with GIS organization to deliver and maintain integrated service software infrastructure systems.
• Delivers world class infrastructure solutions for supporting customers globally.
• Develops innovative ways to improve customer loyalty.
• Manages global service and repair metrics by collecting, analyzing, and summarizing data and trends.
• Strong technical acumen to perform business data analysis and reporting
• Coordinates data mining requests and provides precise analytics.
• Manages and organizes training for new products and systems.
• Manages Service and Repair related projects from project initiation to completion providing cost benefit analyses and project updates.
• Develops and implements process improvement programs to streamline global internal and external processes and procedures to improve our customer experience.
• Analyze root cause Service and Repair issues to determine gaps and put in place corrective and preventive actions.
• Manages cross-functional initiatives and projects to support the service and repair organizational goals
• Manages and directs the activities of all service operations employees within the assigned area of responsibility.
• Travel up to 15%

Education and Experience:

• Bachelor’s degree in business, information technology, project management, or engineering/science required
• 5 years of related experience in engineering, information technology, customer service, or operations with management responsibilities required
• 5+ years’ experience working with ERP & CRM systems as a subject matter expert
• 5+ years’ experience in a highly regulated environment preferred
• 5+ years people management experience preferred
• PMP and Six Sigma Black Belt preferred

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Skilled in working with different functions and effectively coordinates their activities to achieve desired results. Excellent listening skills, including the ability to identify and isolate customers concerns or objections, in addition to excellent written and oral communication. Travel required.

Machine, Tools, and/or Equipment Skills:

PC and various and specialized software. High efficiency in MS Excel, PowerPoint, Word, Outlook.

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.