Engineer Sr I - Service Supplier

Date: Sep 14, 2022

Location: Santa Barbara, CA, US, 93111

Company: Arthrex

Requisition ID: 55449 
Title: Engineer Sr I - Service Supplier 
Arthrex, Inc. (US01) 
Location: Santa Barbara, CA 









Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Engineer Sr I Service Supplier will qualify our potential and existing external medical devices suppliers. Perform supply quality and on-time delivery issue resolution. Lead supplier performance evaluation and supplier development activities, including being the liaison between internal functions of Service and Repair, Quality, Supply Chain and Engineering to our key service suppliers, to optimize the quality, cost, and delivery of our suppliers’ services.  Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.



Essential Duties and Responsibilities:


  1. Supplier Quality: Partner up with Supplier Quality Engineering (SQE) team to ensure that effective Quality Management Systems are in place at our service suppliers. Support supplier root-cause investigations and corrective actions for major quality issues as it relates to product and/or service performance.
  2. Supplier Development: Develop and support targeted service suppliers to achieve conformance with Arthrex requirements and continual improvement in quality, delivery performance and cost control/reduction. The decision to develop a supplier should be done in close cooperation with concerned internal functions and should leverage scorecards to drive the supplier to achieve continuous improvements against metrics.
  3. Supplier assessment (audits): Plan and conduct or support required service supplier assessments including assessment reporting and non-conformance reporting. Verify effective closure of assessment non-conformances by the supplier and support where applicable
  4. Supplier Performance evaluation/monitoring: Monitor and report service supplier performance (KPIs), quality issues and development actions. Initiate and lead required Supplier Performance Evaluations (SPE) and secure that the results are shared for follow up with the supplier. Provide support to the supplier, where applicable, in performance and capacity improvement activities
  5. Interface with other functions: This role requires close cooperation with Service and Repair, Supplier Quality Engineering, Supply Chain, Quality Assurance, R&D/Engineering, and possibly other teams. It requires also to represent the “Voice of the Supplier” to Arthrex, and related functional areas as described above
  6. Product development: Work with supplier in identifying and resolving the needs of Arthrex and the Global Service & Repair team in the development of new products and components.
  7. Identify, qualify, and develop new suppliers in conjunction with the Supply Chain teams


  1. Review and approve scope, budget, and schedule of project assignments
  2. Assists senior management and staff as a subject matter expert for dealing with service suppliers’ issues
  3. May Supervise, lead and direct engineers, technicians, or service personnel
  4. Ability to travel up to 50% of the time





Education and Experience:


  • Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required. Master’s degree preferred.
  • 5 years of relevant work experience as a supplier engineer required.
  • Practical experience/familiarity with regulated environments, i.e., ISO 13485, FDA Quality System Regulations, Good Manufacturing Practices, ISO 14971, and other applicable standards required
  • Must have relevant experience with supplier quality systems/processes including Supplier Corrective Actions (SCAR), and supplier audits


Knowledge and Skill Requirements/Specialized Courses and/or Training:


  • Project management experience, including data handling, documentation, and decision-making.
  • Previous supplier development experience
  • Ability to communicate effectively, both orally and in writing, at a variety of technical levels
  • Ability to work effectively as part of the diverse team in a fast-paced environment and with multiple projects
  • Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs and negotiation.
  • Ability to work effectively with standard business applications software and/or specialized data analysis tools systems or other computer aided design/manufacturing systems.
  • Ability to read, analyze, and interpret engineering drawings, technical policies and recommend changes to procedures.
  • Must have practical knowledge and experience in statistical analysis, problem-solving/process improvement techniques, and Root Cause Investigation/CAPA.



Machine, Tools, and/or Equipment Skills:


Proficiency in the use of PC and programs, particularly Excel, Word (or equivalents, if changed by the Company), PowerPoint, Visio, Minitab, Outlook, Agile, Documentum/DMS, and SAP or similar ERP software.




About Arthrex


Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.




Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.




Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.




As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.



We invite you to explore our numerous exceptional benefits at or visit us on LinkedIn, Facebook, Twitter, or Instagram.






All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Santa Barbara
Nearest Secondary Market: Santa Maria

Job Segment: CAD, Drafting, Biomedical Engineering, Supply Chain, CSR, Engineering, Operations, Management