Engineer II - Service Sustaining

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Service Sustaining Engineer will support products repair center activities throughout the entire product life cycle, and works on continuous improvement of repair quality, cost, and delivery to meet our customer expectations and organization goals; improves processes and cost reduction activities; and supports processes for efficient transfer of product designs to repair operations.  Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

1. Establish key improvement initiatives, identify best practices by multifunctional project teams to bring new products to repair lines.
2. Design and develop tools and jigs for repair of products in service channels, and field and repair center.
3. Provide test engineering support through optimizing test procedures and test equipment.
4. Work with cross-functional product design teams to validate equipment and processes required for repair and complaint investigations during design for reparability, qualification, verification, and validation.
5. Collect and analyzes Root Cause Investigation data to help with Root Cause Analysis and CAPA.
6. Give design engineering team feedback on identifying design improvements.
7. Participate in Kaizen events targeting key improvements to drive productivity improvements.
8. Analyze repair data using statistical analysis tools such as Mean Time Between Failures (MTBF) to identify and reverse any adverse trends.
9. Create and deliver SOPs and training needed for of all Synergy products repair lines personnel.
10. Provide technical expertise to repair center personnel on troubleshooting failures, repairs, and evaluations. 
11. Utilizes technical drawings, specifications of electrical and mechanical systems and components to ensure systems conform to standards.
12. Travels up to 15% domestically and internationally.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

• Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required.
• 2 years of relevant work experience required as an engineer.
• Experience in medical device industry or Capital Equipment Service preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Experience with the proper use of common inspection tools, test equipment, and visual standards required.
• Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes required.
• Must be able to read and understand component/product specifications
• Excellent listening skills, including the ability to identify and isolate customers’ concerns or objections, in addition to excellent written and oral communication is required
• Six Sigma certification preferred
• Frequent use and general knowledge of industry practices, techniques, and standards, along with general application of concepts and principles preferred
• Knowledge of FDA or ISO guidelines for the investigation and repair of medical devices preferred
• Project management experience preferred
• Experience in continuous improvement culture, skill sets, and tools preferred
• Experience with CNC milling machining and programming preferred

Machine, Tools, and/or Equipment Skills: 

PC and various and specialized software.  High efficiency in MS Office suite, including Excel, PowerPoint, Word, Outlook.

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.