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Unified Communications Lead Analyst

Date: Nov 10, 2021

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 49841 
Title: Unified Communications Lead Analyst 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL

 

 

 

 

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Unified Communications Lead Analyst who works directly with the Call Center but will support all departments within Arthrex. This person will be responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. They will be the liaison with outside vendors for hardware, software, circuit, and equipment orders as required.  Excellent communications and analytical skills, strong technical project management skills and at least a High School Diploma will be required but a Bachelors’ degree preferred for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

Essential Duties and Responsibilities:

1. Assists in the development and implementation of Unified Communications / Telecommunication solutions and enhancements.

2. Analyze and recommend solutions, upgrades and services for streamlining and process improvements.

3. Support of multiple locations worldwide (domestic and international travel may be required).

4. In depth knowledge and understanding of network topology, equipment & terminology

5. Manage projects and work with groups within the department.

6. Implements, supports, and tests system patching, hardening, hardware/software upgrades, system updates, and break/fix activities on Unified Communications / Telecommunications equipment.

7. Interacts with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.

8. Support of hardware/software maintenance to include troubleshooting, installation and upgrades for workstations and servers.

9. Complete IT projects and end user support duties as assigned

 

Education/Experience:

  • High school diploma or equivalent required
  • 10 years of experience · Unified Communications / Telecommunications required.
  • Degree in Computer Science or related field, or equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for the job required.
  • Cisco Certifications required.

Knowledge:

  • In depth knowledge of Unified Communications / Telecommunication equipment, hardware, software and networking.
  • Knowledgeable in the field, a valued resource to the team.

Skills: 

  • In Depth knowledge of Unified Communications / Telecommunications operations, hardware, software, systems and management.
  • Experience in network and Unified Communications/Telecommunications applications.
  • Project management and communication skills training preferred.
  • High level IT understanding of network topology, equipment and terminology.
  • Demonstrate a strong aptitude for technical understanding.
  • Working knowledge of contact center.
  • Interacts vendors to perform system upgrades, new installs, decide on acceptable service levels and pricing.
  • Interacts / communicate with the business aligning technology with Arthrex business objectives.
  • Expert knowledge of Unified Communications/ Telecommunications operations, hardware, software, systems and management.
  • Experience in network and Unified Communications/Telecommunications applications.
  • Project management and communication skills training preferred.
  • Advanced IT understanding of network topology, equipment and terminology.
  • Demonstrate a strong aptitude for technical understanding.
  • Working knowledge of contact center.
  • Dimension UC Analyst I UC Analyst II UC Analyst Sr U

Reasoning Ability:

Solves Unified Communications /Telecommunications issues. Ability to work with other Infrastructure teams and vendors to trouble shoot issues. Finds solutions consistent with organization objectives.

Discretion/Latitude:

Work is performed without appreciable direction. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Naples

Job Segment: Orthopedic, Communications, Telecom, Telecommunications, Medical Device, Healthcare, Marketing, Technology