Technical Document Specialist I

Main Objective:

To create, and/or support the creation, implementation and maintenance of user information documents that are provided electronically, or with packaged products, for products sold globally covering all Arthrex divisions. These documents are typically referred to as ‘Directions for Use’ (DFU), ‘Instructions for Use’ (IFU), Operating Manuals, and LAI or ‘SUB DFU’ documents (instructional literature). In addition, support for additional languages may be required to be added to the corporate website for customer access without being printed and packaged with the product.

Essential Duties and Responsibilities:

1. Manage the creation and maintenance of end-user information documents.

a. Manage activities related to obtaining translations from GLM.

b. Review and finalize completed informational sections of formats.

c. Create and implement any required formatting modifications to fit text into final formatted DFU template or into other formats, as needed.

d. Prepare output documents for final print using Desktop Publishing software and techniques, or use of MS Office software, or similar text and graphics file manipulation to result in ‘print-ready’ documents that can be utilized by the print-house.

e. Coordinate with Arthrex internal Marketing Group resources when special graphics are required for illustrations.

f. Creation, coordination and monitoring of Engineering Change documents within PLM software tool to obtain release approvals.

2. Serve as a point of contact for establishing and maintaining end-user information documents.

3. Support the creation and maintenance of end user information documents.

a. Provide administrative support for files and translations which includes translation requests, uploading and downloading files, and confirmation that all language translation projects are complete.

b. Perform in-depth reviews of final format documents for standardization of presentation and graphics, as well as proofing for errors.

c. Coordinate with Arthrex website administrators to maintain latest release documents on the internet by sending upload requests and files for website upload.

Education/Experience

• High school diploma or equivalent required; Bachelor’s Degree strongly preferred.
• Experience/training in technical aspects related to desktop publishing software, international translation implementation, and working with Engineering Documentation control systems and processes preferred.

Skills

• Strong proofreading skills, with a focus on English grammar preferred.
• In depth review of documents for standardization of presentation as well as proofing of content for spelling and grammar.
• Ability to create and modify graphics and files for Desktop Publishing software.
• Generate Change Request documentation to support Engineering activities.
• Effective written and verbal communication skills.
• Knowledge of MS Office required. 
• Detail oriented.
• Strong organizational skills.

Knowledge

Contributes to the development of new user documentation. Basic knowledge of industry practices.

Reasoning Ability

Assists in the development of solutions to a variety of complex problems. May refer to established precedents and policies.

Discretion/Latitude

Work is performed under general direction. Work is reviewed upon completion for adequacy in meeting objectives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.