Supervisor -QE Product Improvement

Date: May 11, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 52598 
Title: Supervisor -QE Product Improvement 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL





Our ideal candidate for this role is an engaged Design, Quality, or Manufacturing Engineer at a level II or above with an interest in people leadership. Responsibilities include the oversight of the adverse event reporting, complaint investigation, record closure and trending processes within the Product Surveillance function.  The Product Improvement QE Supervisor will lead and motivate a staff of Quality Engineer professionals whom are responsible for investigating complaint samples, processing, analyzing, trending, and driving corrective action for product complaint issues in accordance with the requirements of 21 CFR 820 and ISO 13485:2016.


Essential Duties and Responsibilities:

  1. Oversee and lead the activities of the Arthrex, Inc. Quality Engineers/Product Surveillance professionals as assigned by the Product Surveillance Manager.
  2. Coordinate global complaint handling activities between Arthrex, GmbH, Arthrex, Inc. and the subsidiaries.
  3. Motivate and empower the team to initiate and engage in continuous improvement activities.
  4. Foster a team environment where individuals work together to help each other with problem solving, workflow issues, and overcoming barriers to success.
  5. Champion the product recall, adverse events, and emerging issues processes; others as assigned.
  6. Coordinate field corrective actions between Arthrex and the FDA and other international regulatory agencies.
  7. Implement improvements to the Quality Management System and software as related to complaints, adverse events and product / field corrective actions.
  8. Assign projects, schedule work assignments, and train new employees.
  9. Assist in the administration of performance reviews and disciplinary action when necessary.
  10. Meet departmental process efficiency goals for all product complaints from receipt to closure.
  11. Interface with internal and external customers, including distributors, suppliers, healthcare professionals, engineering, marketing, regulatory, accounting, and legal departments to accomplish goals.
  12. Cover various department functions during times of short staff.
  13. Assure that systems and personnel keep pace with new requirements, techniques, work flows, and increased volume.
  14. Research and resolve business transaction conflicts.
  15. Maintain a current knowledge of regulations affecting the department.
  16. Provide status reports related to quality and efficiency goals.
  17. Participate in FDA, MDSAP, and international 3rd party audits and inspections as a department representative.


Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.


Education and Experience:

  • Bachelor’s degree required in an Engineering or Engineering Technology discipline
  • 3 years of progressive experience working in a Quality Assurance, Regulatory Affairs, or similar function required


Knowledge and Skill Requirements/Specialized Courses and/or Training:

Working knowledge of ISO, FDA, MDD /MDR and international medical device / drug quality requirements. 

Excellent customer service skills required.

Demonstrated leadership qualities required– Leading by example, meeting challenges in a positive way, and a proactive, strategic mind-set.


Machine, Tools, and/or Equipment Skills:

Proficiency in Microsoft Office applications is required.

Knowledge of Pilgrim Smart Solve, Open Text Documentum, SAP and /or Agile is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Naples

Job Segment: Manager, Manufacturing Engineer, ERP, SAP, Management, Engineering, Technology, Research