Sr Infrastructure Analyst Monitoring

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Infrastructure Analyst - Monitoring to work directly with the IT departments within Arthrex on monitoring, and support of computer infrastructure systems, services, and applications  Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

We would like this position to sit with us in either our Corporate Headquarters in Naples, FL OR our Boston Office in Waltham Mass to work directly with the team with a partial-flexible WFH policy in effect.  Generous relocation package offered!  

Essential Duties and Responsibilities:
 

• Evolve existing global Infrastructure monitoring platform, based on Solarwinds and its modules
• Analyze and recommend solutions, upgrades, and services for streamlining and system improvements
• Support of hardware/software maintenance to include troubleshooting, installation, and upgrades
• Develop and implement a monitoring and alerting baseline in collaboration with other Infrastructure stakeholders
• Experience in maintaining a Syslog collector
• Ability to gather monitoring requirements for existing and new applications, and propose a suitable tool and monitoring approach
• In depth knowledge of interfacing network protocols
• Knowledge about other Infrastructure monitoring and/or user experience monitoring tools
• Support of multiple locations worldwide
• Complete IT operational tasks, project tasks, and end user support duties as assigned
• Maintain accurate, updated documentation while performing essential job duties
• Assist other analysts with troubleshooting and fulfillment processes

Education/Experience
 

• High school diploma or equivalent required
• Bachelor’s degree or equivalent preferred
• 5 + years of relevant work experience required

Specialized Skills
 

• Equivalent combination of education, training, and experience which provides the requisite
• Computer infrastructure-centered certifications required
• General knowledge of Operating Systems, Databases, Local- / Wide-Area-Network design principles

Additional Duties & Responsibilities
 

• Resolve incidents through effective troubleshooting methodology, Tier 1
• Lead small IT projects and project teams
• Assist with architecture and design of infrastructure solutions and methodology
• Resolve incidents through effective troubleshooting methodology, Tier 2
• Technical expertise on the operation, maintenance, management, and deployment of computer infrastructure hardware/software
• Lead small-to-mid-sized IT projects and project teams
• Resolve incidents through effective troubleshooting methodology, Tier 3
• Liaison with vendors, partners, and external resources
• Ability to train other staff on technical operations
• Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Machine, Tools, and/or Equipment Skills:

PC servers, workstations, and laptops. Telecommunication equipment, cell phones and smart phones. Microsoft and Apple environment. Work with standard current computer applications, such as word processing, spreadsheets, and databases. MS Office 365, SQL server, Oracle, Cloud Solutions, and partner software applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.