Sr Business Systems Analyst

Date: Sep 7, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 55719 
Title: Business Systems Analyst Sr 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Business Systems Analyst who works directly with the IT departments within Arthrex to be an integral part of the team responsible for application delivery for multiple business departments across Arthrex globally.  Engage our business partners to promote process improvements; as well as design and/or configure, analyze, implement, test, and maintain the organization’s applications. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

 

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications.

 

Essential Duties and Responsibilities:

  • Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):

- Access administration and user onboarding.

- Issue resolution, patching, and performance monitoring.

- Reliability, backup, disaster recovery, and business continuity.

- Monitor system logs for unusual activity and escalate or makes recommendations for resolution.

-Participate in projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

  • Support user training activities.
  • Adhere to the change control process.
  • Lead and/or participate in delivery of projects.
  • Provide Application End User support.
  • Respond, resolve, or escalate reported incidents.
  • Under management direction, may participate as SME for audits.
  • Responsible for coordinating application needs from back-end platforms through user interface.
  • Ensure stability, integration, and integrity of production systems.
  • Participate in assessment of application security and identity management requirements, where applicable.
  • Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
  • Understand technical options, limitations, costs, and risks.
  • Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

 

Education/Experience

  • Bachelor’s degree or equivalent required
  • 5 + years of relevant work experience required

 

Specialized Skills

  • Excellent communication skills and customer service orientation
  • Experience working in projects where multiple functions work in a matrix structure is a plus
  • Professional certification in Agile methodologies is preferred
  • Business analysis certification (e.g. CBAP) is a plus.
  • PMP, SAP, Salesforce, Microsoft certifications is a plus.
  • Understand the major functions in a global organization

 

 

Additional Duties & Responsibilities

  • Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
  • Follow established methodology for the identification and documentation of business requirements
  • Create and maintain application operational and instructional documentation, as necessary.
  • Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
  • Benchmark current and future processes against industry best practices.
  • Contribute to the development of roadmaps.
  • Support the adoption of solutions by sponsoring business departments.
  • Manage projects with limited scope.
  • Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle
  • Mentor junior Analysts.
  • Analyze business process potentials for streamlining and improvements in efficiencies.
  • Work with IT management and Business Analysts to provide direction in large cross-functional teams.
  • Provide technical training assistance for users, applications programming team, and other staff.
  • Lead process improvements and IT projects to achieve business goals and objectives.
  • Lead collaboration with business for documentation of  As-Is and To-Be Processes.
  • Identify opportunities to innovate and differentiate Arthrex from its competition
  • Manage projects with cross functional teams and of global scope.
  • Analyze requirements, design and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
  • Viewed as a subject matter expert in the field within the organization

 

 

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

 

Machine, Tools, and/or Equipment Skills:

Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Naples

Job Segment: Cloud, Testing, Systems Analyst, Medical Device, Project Manager, Technology, Healthcare