Service Contracts Coordinator

Date: Sep 8, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 55438 
Title: Service Contracts Coordinator 
Division: Arthrex, Inc. (US01) 
Location: Naples, Florida









We are seeking a customer-oriented Service Contracts Coordinator with exceptional interpersonal skills to support our operating room integration systems worldwide.  Qualified candidates have two years of relevant customer service experience, preferably managing contracts.  Must have high volume data entry experience with excellent accuracy and professional written and verbal communication skills.  Intermediate Excel skills required.  Must have a high school diploma or equivalent.  Experience with SAP highly preferred.


Worksite Options: Individual will work from our location in Naples, FL 


Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™


Essential Duties and Responsibilities:

  • Enters service contracts into SAP and CMS for record keeping and milestone notifications.
  • Enters device service exchanges in SAP and verifies contract accuracy.
  • Enters verified service contracts into AXIS.
  • Reviews expiring contract to confirm proper coverage of equipment.  Audits agreements to confirm accuracy prior to renewal.
  • Runs daily SAP report to ensure additional purchased items are added to active Service Agreements.
  • Works closely with the Service Agreement Administrator in obtaining/verifying signatures for execution of all service related agreements and contracts.
  • Responsible for digitization, storage and proper maintenance of all hard copies of service agreements/contracts.


Education and Experience:

  • High School Diploma or equivalent required
  • 2 years experience in contracts, customer service or related field required


Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Working knowledge of arthroscopic surgical devices, contracting, service & repair is a plus.


Machine, Tools, and/or Equipment Skills:

  • Strong PC skills, including high efficiency in MS Excel, PowerPoint, Word, Outlook required.
  • Knowledge and usage of various specialized software including SAP, CMS, Salesforce Service Cloud preferred.


About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.


Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.


Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.


As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.


We invite you to explore our numerous exceptional benefits at or visit us on LinkedIn, Facebook, Twitter or Instagram.






All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Naples

Job Segment: CSR, Sports Medicine, SAP, ERP, Medical Device, Management, Healthcare, Technology