Supervisor - Enterprise Networking (Remote)

Date: Apr 28, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 52379 
Title: Supervisor - Infrastructure 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL

 

 

 

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Supervisor – Enterprise Networking works directly with the Arthrex IT Infrastructure Services within Arthrex and will be responsible for the day-to-day operations and decision-making for assigned IT Infrastructure team and services. Working closely with external Infrastructure Managed Service partner to ensure assigned tasks and operating procedures are being delivered. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Location: This role could be remote or at our Naples, FL campus!

 

Essential Duties and Responsibilities:

 

  • Responsible for the day-to-day operations and decision-making for assigned IT Infrastructure team and services
  • Supervision of 4 assigned network engineers
  • Working closely with external Infrastructure Managed Service partner to ensure assigned tasks and operating procedures are being delivered
  • A broad technical background with a strong understanding of Cisco based networking technologies
  • Working knowledge for Citrix Application Delivery Controllers
  • Experience to partner with telecom providers and other vendors globally
  • Ensures that global site deployment projects are being delivered on time and within budget
  • Act as point of technical and administrative contact for local business departments
  • Meet regularly with other Infrastructure Leadership to assure consistency and efficiency in the department
  • Manage large scale projects and ensures task deadlines are met
  • Oversee the support, maintenance, and administration of assigned Infrastructure Services and develop and implement process to assess assets regularly
  • Provide Tier 3 support for systems and platforms which are applicable to the supervised team
  • Maintain high performance on assigned group SLAs
  • Assist in long-term IT strategy, including investigation of new systems and planning of upgrades
  • Assist in the preparation of infrastructure department and team budgets
  • Manage assigned departmental, assigned enterprise-wide initiatives and other technology projects
  • Meet regularly with departments to solicit feedback on needs and projects
  • Maintain high availability standards for infrastructure and critical system resources
  • Coordinate with other Infrastructure leaders to develop the Arthrex IT disaster recovery and high availability strategy
  • Build and maintain vendor relationships, manage the purchase of hardware and software
  • Perform root cause analysis for availability events happen within responsibility area and ensure appropriate counter measures are being implemented
  • Ensures that all provided services within responsibility area are being monitored and alerted efficiently

 

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

 

Education and Experience:

  • Bachelor’s Degree in computer science, business, or related field required, Masters in MIS/CIS preferred
  • 5+ years’ experience supporting and managing IT infrastructure required
  • 2 years leadership experience in IT Infrastructure required, including some combination of direct supervision, team lead, or project management responsibilities required
  • Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is required.  This experience in a manufacturing and/or medical device industry is preferred

 

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Excellent communication skills and customer service orientation
  • Strong project management skills (PMP or similar certification a plus)
  • Microsoft, Citrix, and/or Cisco technical certifications are highly desirable

 

Location: This role could be remote or at our Naples, FL campus! #Remote

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Naples

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