Principal Business Systems Analyst -Windchill

Date: Sep 28, 2023

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 58598 
Title: Business Systems Analyst Principal 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL





Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Principal Business Systems Analyst -Windchill works directly with the Manufacturing and IT departments within Arthrex facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications. A Bachelor's Degree and 12 years of experience are required. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.


Essential Duties and Responsibilities:

  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions using the Windchill System.
  • Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):
    • Access administration and user onboarding.
    • Issue resolution, patching, and performance monitoring.
    • Reliability, backup, disaster recovery, and business continuity.
  • Support user training activities.
  • Adhere to the Quality System Procedures and Change Control.
  • Lead and/or participate in delivery of projects.
  • Under management direction, may participate as SME for audits.
  • Ensure stability, integration, and integrity of production systems.
  • Complete all QA Non-Conformance and Corrective Actions in a timely manner.
  • Participate in assessment of application security and identity management requirements, where applicable.
  • Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.


Specialized Skills

  • Experience in the implementation of PTC Windchill system along with its industry Add-ons.
  • Experience in integration of the CAD tools for MCAD and ECAD.
  • Experience in integrating the Windchill system with SAP and other enterprise applications.
  • Experience working in projects where multiple functions work in a matrix structure is a plus.
  • Professional certification in change management or configuration management is preferred.
  • In-depth knowledge of several business functions and related software applications such as Windchill preferred
  • Experience in a manufacturing environment  preferred (Medical Device manufacturing Experience is a plus)
  • Excellent communication skills and customer service orientation.
  • Experience with process improvement and problem-solving techniques and tools; Lean, Six Sigma - Kepner Tregoe preferred



Education/ Experience

  • Bachelor’s degree required
  • 12 + years of relevant work experience required


Additional Duties & Responsibilities

  • Lead process improvements and IT projects to achieve business goals and objectives.
  • Lead collaboration with business for documentation of  As-Is and To-Be Processes.
  • Identify opportunities to innovate and differentiate Arthrex from its competition.
  • Manage projects with cross functional teams and of global scope.
  • Analyze requirements, design and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
  • Help senior management match strategy to organizational capabilities.
  • Benchmark current and future processes against industry best practices.
  • Support the adoption of solutions by sponsoring business departments.
  • Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
  • Mentor junior Analysts.
  • Analyze business process potentials for streamlining and improvements in efficiencies.
  • Configure and maintain integrations and automation between applications using Application Programming Interfaces (API) and connectors.
  • Contribute to the development of a roadmap of projects and initiatives for enablement of new capabilities.
  • Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
  • Scout new technology
  • Enforce application compliance to IT standards and policies.




  • Work is performed without appreciable direction. Leads in determining success metrics for work performed.





Arthrex 2023 Benefits

  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)



All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Naples

Job Segment: Cloud, Medical Device, Testing, Systems Analyst, Lean Six Sigma, Technology, Healthcare, Management