PDM Sr Business Systems Analyst

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst Senior who works directly with cross-functional business teams, including Product Development, Engineering, QA/RA, and Supply Chain groups.  The successful candidate will be responsible for facilitating or driving process improvements by engaging business and IT technical teams, as well as analyzing, designing and/or configuring, implementing, and maintaining the organization’s on-premise and cloud computing applications, primarily Windchill and CAD technology.  Excellent communication, analytical, and technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Specialized Skills

• Excellent communication skills and customer service orientation.
• Provide technical guidance and troubleshooting of issues in PLM software.
• Support integrations between Product data management (PDM) and SAP software.
• Knowledge of CAD software (Solidworks or Creo) is preferable.
• Experience working in projects where multiple functions work in a matrix structure is a plus.
• Professional certification in Agile methodologies is preferred.
• Business analysis certification (e.g., CBAP) is a plus.
• APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
• Previous involvement in the deployment or optimization of an ERP system.
• Understand the major functions in a global organization.
• Experience in a manufacturing environment preferred (Medical Device manufacturing Experience is a plus).

Education/Experience

• Bachelor’s degree required
• 5 + years of relevant work experience required

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):
  • Access administration and user onboarding.
  • Issue resolution, patching, and performance monitoring.
  • Reliability, backup, disaster recovery, and business continuity.
  • Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
  • Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

• Support user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Follow established methodology for the identification and documentation of business requirements.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level ` and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Mentor junior Analysts.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams.
• Provide technical training assistance for users, applications programming team, and other staff.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Identify opportunities to innovate and differentiate Arthrex from its competition.
• Manage projects with cross functional teams and of global scope.
• Analyze requirements, design, and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
• Viewed as a subject matter expert in the field within the organization.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Machine, Tools, and/or Equipment Skills:

Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.