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Marketing Operations Support Technician II

Date: Jan 10, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 52320 
Title: Marketing Operations Support Technician II 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL.

 

 

 

 

Main objective:                       

Responsible for the support of Marketing Operations technology solutions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Document, triage, and resolve support tickets for Marketing Operations technology solutions.
  • Create, modify, and deactivate system accounts.
  • Create and update internal SOPs, standards, and guideline documentation.
  • Analyze and recommend ways to streamline support.
  • Analyze and recommend new products, upgrades and services for end users.
  • Rotation of on-call schedule for after-hours support.
  • Collaborate with onsite and offsite technical support for issues.
  • The ability to adjust quickly to changing priorities and make sound decisions.
  • Miscellaneous projects as assigned.
  • Occasional travel for training, meetings or trade shows may be required.

 

Knowledge

Frequent use and general knowledge of industry practices,techniques, and standards.  General application of concepts and principles.

 

Problem Solving

Develops solutions to a variety of problems of moderate scope and complexity.  Refers to policies and practices for guidance. 

 

Discretion/ Latitude

Works under very general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy.

 

Impact

Contributes to the completion of organizational projects and goals.  Errors in judgement or failure to achieve results would normally require a moderate expediture of resources to rectify.  May be responsible for small to medium size projects and assist with large projects.

 

Liaison

Frequent internal company and external contacts.  Represents organization on specific projects.

 

Education/Experience

High-School diploma or equivalent required. Bachelor's degree in related field preferred.  2 years of relevant industry experience required.  Experience in an FDA regulated company preferred.

 

Incidental Duties

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

 

Knowledge and Skill Requirements/Specialized Courses and/or Training

  • Knowledge of helpdesk systems (e.g. Atlassian Service Desk) and marketing technology systems (e.g. MRM/DAM, work management, analytics tools).  
  • Excellent troubleshooting skills.
  • Experience collaborating with end users and excellent customer service skills.
  • Superb organizational skills and proven ability to successfully manage a multitude of tasks, projects, and information simultaneously.
  • Must have excellent verbal and written communication skills and work well under pressure in a fast-paced environment.
  • Must have excellent judgment, be highly motivated and detail oriented.
  • Must be able to work independently and be team-oriented, reliable and dependable.

 

Machine, Tools, and/or Equipment Skills

  • Proficiency in Macintosh and PC platform preferred.
  • Experience in Microsoft Word, Excel, PowerPoint preferred.
  • Adobe Creative Suite skills desired.

 

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

 

 

 

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Naples

Job Segment: Technical Support, Operations Manager, Technician, Technology, Operations, Marketing