Engineer Sr. I - Service Development

Date: May 11, 2024

Location: Naples, FL, US, 934108

Company: Arthrex

Requisition ID: 55918

Engineer Sr. I - Service Development

Division: [[Arthrex, Inc. (US01)]] 
Location: Naples, FL 











Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Sr. Service Development Engineer I develop and maintains service support documentation and training courses.  Provides product troubleshooting for internal/external teams. Develops and maintains technical procedures. Represents the Service and Repair department during the product development process and the planning. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.



Essential Duties and Responsibilities:

  • Manage New Product Development projects incorporating Global Service and Repair requirements for “Design for Serviceability.”
  • Develop support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
  • Establish and implement service support documentation and infrastructure for capital equipment offerings.
  • Create and implement processes to expand, support, and develop technical call center and field service support of direct and 3rd party personnel.
  • Develop service bulletins to inform global teams of product support changes and maintenance updates.
  • Provide technical troubleshooting support for internal and external customers.
  • Create Preventative Maintenance procedures for products using country specific requirements.
  • Ensure a quality customer service experience and collaborate on resolving customer concerns.
  • Manage major projects or several service projects of moderate to complex scope and requirements.
  • Provide technical training to Arthrex Global Service and Repair teams, domestic and international.
  • Travels up to 20% domestically and potentially internationally.


Education/ Experience: 

  • Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required.
  • Master’s degree preferred.
  • 5 years of relevant work experience required.




  • Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
  • Experience working in a regulated environment required
  • Design development process experience required.
  • Project management experience required.
  • Technical knowledge in development methodologies, design, and project implementation preferred.
  • Experience in process development preferred.
  • Experience creating and updating scope, budget, and schedule of projects required.


Machine, Tools, and/or Equipment Skills:

PC and various and specialized software.  High efficiency in MS Excel, PowerPoint, Word, Outlook, and drafting software.



Mathematical Skills:

Ability to comprehend and apply mathematical and financial principles to the degree required to perform the job.

Ability to define problems, collect data, establishes facts, draw valid conclusions, and develop solutions to complex problems.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables with reference to established precedents and policies for guidance.


Language and Communication Skills:  Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.  Ability to verbally communicate ideas and issues effectively to other team members and management.  Ability to write and record data and information as required by procedures.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear and listen.  The employee is frequently required to sit; use hands and fingers on the keyboard to type and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds.  


Vision Requirements:  Visual acuity necessary to do the job safely and effectively. 


Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The area that this job is performed in is a home office, general office or open cubicle/workstation environment.  The noise level in the work environment is usually low to moderate.






About Arthrex


Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.


Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.


Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.


As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.


We invite you to explore our numerous exceptional benefits at or visit us on LinkedIn, Facebook, Twitter or Instagram.







All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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