Communications Operations Associate

Arthrex is a global medical device company and leader in orthopedic surgical device design, research, manufacturing, and medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year to advance minimally invasive orthopedics worldwide.

The Arthrex Communications Department, based at the company’s global headquarters in Naples, Florida, is growing and looking to add a Communications Operations Associate to join the Corporate Communications team. Apply today and join a dynamic and talented team of communications professionals who work effectively in a fast-paced work environment, drive results and make an impact in all facets of Arthrex’s business.

Main Objective:

The Communications Operations Associate is responsible for supporting the execution of integrated digital marketing and communication campaigns and deliverables that support overall business objectives. This role is highly collaborative and requires strong project management skills and the ability to complete a variety of tasks as directed, while exhibiting creativity, initiative and analytical thinking.

Essential Duties and Responsibilities: 

• Manage project requests across multiple stakeholder groups obtaining all necessary components for execution across related platforms.
• Responsible for execution on corporate email initiatives including builds, testing, deliverability, scheduling, QA and reporting.
• Responsible for execution of social media posts on all Arthrex channels.
• Responsible for execution of various projects and tasks on other communication platforms including survey tools, link shortening, landing pages, reporting and others.
• Evaluate performance and effectiveness of digital campaigns; collaborate with cross-functional teams on standardized reporting processes and create ad-hoc reports as needed.
• Process and catalog consent (web properties, medical education events, industry exhibits, etc.), and ensure quality and accuracy of data; data management for select campaign processes as needed.
• Stay abreast of all industry trends, opportunities, and best practices to continually enhance how we communicate digitally with our various audiences.

• Serve cross-functional roles within Corporate Communications as needed or assigned.

Education and Experience:

• Bachelor’s Degree required, preferably in marketing, communications or related field
• Minimum 1 year of experience in digital marketing with strong knowledge of marketing automation and customer relationship management systems
• Experience with Salesforce Marketing Cloud preferred
• Medical device industry experience preferred
• Project management experience a plus

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Exceptional interpersonal, communication and presentations skills
• Experience working cross-functionally with marketing, sales and technical project teams
• Ability to be resourceful and handle multiple stakeholders with changing priorities
• Ability to work well under pressure in a fast-paced environment with minimal supervision
• Working knowledge of regulatory, compliance and legal regulations and considerations for the medical device industry
• Foreign language skills such as Spanish and German a plus

Machine, Tools, and/or Equipment Skills:

• Macintosh or PC platform
• Proficiency required in Microsoft Office applications, Excel and PowerPoint
• Proficiency in Photoshop, Adobe Illustrator and InDesign a plus

Arthrex 2023 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.