Business Systems Analyst Lead

Date: Nov 24, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 56538 
Title: Business Systems Analyst Lead 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL





Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst Lead who works directly with cross-functional business teams, including Product Development, Engineering, QA/RA, and Supply Chain groups.  The successful candidate will lead global process improvement and global data governance projects that engage business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s systems and applications.  Excellent communication, analytical, and technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.


Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications.


Essential Duties and Responsibilities:

  • Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):

- Access administration and user onboarding.

- Issue resolution, patching, and performance monitoring.

- Reliability, backup, disaster recovery, and business continuity.

- Monitor system logs for unusual activity and escalate or makes recommendations for           resolution.

-Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

  • Support user training activities.
  • Adhere to the Quality System Procedures and Change Control.
  • Lead and/or participate in delivery of projects.
  • Provide Application End User support.
  • Respond, resolve, or escalate reported incidents.
  • Under management direction, may participate as SME for audits.
  • Responsible for coordinating application needs from back-end platforms through user interface.
  • Ensure stability, integration, and integrity of production systems.
  • Complete all QA Non-Conformance and Corrective Actions in a timely manner.
  • Participate in assessment of application security and identity management requirements, where applicable.
  • Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
  • Understand technical options, limitations, costs, and risks.
  • Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.



  • Bachelor’s degree required
  • 8 + years of relevant work experience required


Specialized Skills

  • Excellent communication skills and customer service orientation
  • Experience working in projects where multiple functions work in a matrix structure is a plus
  • Professional certification in Agile methodologies is preferred
  • Business analysis certification (e.g. CBAP) is a plus.
  • APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
  • Previous involvement in the deployment or optimization of an ERP system is a plus
  • Understand the major functions in a global organization
  • Experience in a manufacturing environment  preferred (Medical Device manufacturing Experience is a plus)
  • Ability to work comfortably at all levels within the organization up to the senior management level
  • In depth knowledge of several business functions and related software applications, SAP preferred
  • Experience with process improvement and problem-solving techniques and tools; Lean, Six Sigma - Kepner Tregoe preferred


Additional Duties & Responsibilities


  • Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
  • Follow established methodology for the identification and documentation of business requirements.


  • Create and maintain application operational and instructional documentation, as necessary.
  • Provide Level 2 and Level 3 on-call coverage support.
  • Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
  • Benchmark current and future processes against industry best practices.
  • Contribute to the development of roadmaps.
  • Support the adoption of solutions by sponsoring business departments.
  • Manage projects with limited scope.
  • Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
  • Mentor junior Analysts.
  • Analyze business process potentials for streamlining and improvements in efficiencies.
  • Work with IT management and Business Analysts to provide direction in large cross-functional teams.
  • Provide technical training assistance for users, applications programming team, and other staff.
  • Lead process improvements and IT projects to achieve business goals and objectives.
  • Lead collaboration with business for documentation of  As-Is and To-Be Processes.
  • Identify opportunities to innovate and differentiate Arthrex from its competition.
  • Manage projects with cross functional teams and of global scope.
  • Analyze requirements, design and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
  • Viewed as a subject matter expert in the field within the organization.
  • Proficient in application configuration, including add-on products/modules.
  • Help senior management match strategy to organizational capabilities.
  • Configure and maintain integrations and automation between applications using Application Programming Interfaces (API) and connectors.
  • Contribute to the portfolio management of process improvements and IT projects to achieve business goals and objectives.
  • Contribute to the development of a roadmap of projects and initiatives for enablement of new capabilities.



All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Naples

Job Segment: Testing, Cloud, Systems Analyst, Lean Six Sigma, Six Sigma, Technology, Management