Business Systems Analyst Lead

Date: Nov 24, 2022

Location: Naples, FL, US, 34108

Company: Arthrex

Requisition ID: 56538 
Title: Business Systems Analyst Lead 
Division: Arthrex, Inc. (US01) 
Location: Naples, FL

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst Lead who works directly with cross-functional business teams, including Product Development, Engineering, QA/RA, and Supply Chain groups.  The successful candidate will lead global process improvement and global data governance projects that engage business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s systems and applications.  Excellent communication, analytical, and technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications.

 

Essential Duties and Responsibilities:

  • Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):

- Access administration and user onboarding.

- Issue resolution, patching, and performance monitoring.

- Reliability, backup, disaster recovery, and business continuity.

- Monitor system logs for unusual activity and escalate or makes recommendations for           resolution.

-Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

  • Support user training activities.
  • Adhere to the Quality System Procedures and Change Control.
  • Lead and/or participate in delivery of projects.
  • Provide Application End User support.
  • Respond, resolve, or escalate reported incidents.
  • Under management direction, may participate as SME for audits.
  • Responsible for coordinating application needs from back-end platforms through user interface.
  • Ensure stability, integration, and integrity of production systems.
  • Complete all QA Non-Conformance and Corrective Actions in a timely manner.
  • Participate in assessment of application security and identity management requirements, where applicable.
  • Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
  • Understand technical options, limitations, costs, and risks.
  • Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

 

Education/Experience

  • Bachelor’s degree required
  • 8 + years of relevant work experience required

 

Specialized Skills

  • Excellent communication skills and customer service orientation
  • Experience working in projects where multiple functions work in a matrix structure is a plus
  • Professional certification in Agile methodologies is preferred
  • Business analysis certification (e.g. CBAP) is a plus.
  • APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
  • Previous involvement in the deployment or optimization of an ERP system is a plus
  • Understand the major functions in a global organization
  • Experience in a manufacturing environment  preferred (Medical Device manufacturing Experience is a plus)
  • Ability to work comfortably at all levels within the organization up to the senior management level
  • In depth knowledge of several business functions and related software applications, SAP preferred
  • Experience with process improvement and problem-solving techniques and tools; Lean, Six Sigma - Kepner Tregoe preferred

 

Additional Duties & Responsibilities

 

  • Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
  • Follow established methodology for the identification and documentation of business requirements.

 

  • Create and maintain application operational and instructional documentation, as necessary.
  • Provide Level 2 and Level 3 on-call coverage support.
  • Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
  • Benchmark current and future processes against industry best practices.
  • Contribute to the development of roadmaps.
  • Support the adoption of solutions by sponsoring business departments.
  • Manage projects with limited scope.
  • Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
  • Mentor junior Analysts.
  • Analyze business process potentials for streamlining and improvements in efficiencies.
  • Work with IT management and Business Analysts to provide direction in large cross-functional teams.
  • Provide technical training assistance for users, applications programming team, and other staff.
  • Lead process improvements and IT projects to achieve business goals and objectives.
  • Lead collaboration with business for documentation of  As-Is and To-Be Processes.
  • Identify opportunities to innovate and differentiate Arthrex from its competition.
  • Manage projects with cross functional teams and of global scope.
  • Analyze requirements, design and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
  • Viewed as a subject matter expert in the field within the organization.
  • Proficient in application configuration, including add-on products/modules.
  • Help senior management match strategy to organizational capabilities.
  • Configure and maintain integrations and automation between applications using Application Programming Interfaces (API) and connectors.
  • Contribute to the portfolio management of process improvements and IT projects to achieve business goals and objectives.
  • Contribute to the development of a roadmap of projects and initiatives for enablement of new capabilities.

 

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All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Naples

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