Business Systems Analyst II- IT Operations Technology

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst II- IT Operations Technology who works directly with the IT departments within Arthrex and is responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):

• Access administration and user onboarding.
• Issue resolution, patching, and performance monitoring.
• Reliability, backup, disaster recovery, and business continuity.
• Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
• Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

• Support user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Follow established methodology for the identification and documentation of business requirements.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.

Specialized Skills

• Excellent communication skills and customer service orientation
• Experience working in projects where multiple functions work in a matrix structure is a plus
• Experience supporting and configuration of an enterprise-level ITSM/ESM Platform (Jira Service Management, ServiceNow, Ivanti, etc) is strongly preferred.
• Professional certification in Agile methodologies is a plus.
• Business analysis certification (e.g. CBAP) is a plus.
• Experience with Microsoft Power Platform technologies, PowerBI, Power App, and/or Power Automate, is a plus.

Education/Experience

• Bachelor’s degree required
• 2 + years of relevant work experience required 

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Machine, Tools, and/or Equipment Skills:

Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.

Arthrex 2023 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.