Brand Alignment Associate

Main Objective:

To support internal and external brand alignment initiatives with a focus on merchandise procured by corporate, our agencies, international subsidiaries, onsite Arthrex campus stores, and Mainsail. Assist in functions related to the Arthrex Proud store maintenance and protocols as needed.

Essential Duties and Responsibilities:

• Support the brand alignment iniatiatives and special requests for merchanding and branded promotions
• Represent the Arthrex Proud brand to internal and external customers
• Provide an overall exceptional customer experience, while demonstrating a positive attitude
• Locate merchandise efficiently, inform/inspire on products/brand selections, answer questions quickly and accurately, offer information regarding upcoming sales and promotions
• Ability to converse and connect with internal and external stakeholders
• Anticipate needs, identify trends, and evaluate the showroom/storage area with the goal of driving continuous improvement
• Assist in the organization and cleaning of the sales floor and reset the showroom as required, while adhering to the Arthrex Proud merchandising philosophy
• Support back of house responsibilities including ordering supplies, adjusting inventory, auditing inventory, organizing storage room, receiving and tagging product
• Operate within the POS system (back and front end), which includes product additions, discounting product for sales, and updating barcodes
• Work within SAP to receive merchandise, print barcodes, make inventory adjustments, check inventory, and confirm the delivery of new product
• Maintain the annual sales/discount schedule and provide content for advertisements and other Marketing collateral
• Assist with the new inventory selection process as needed
• Monitor the Jira based “Merchandising and Branded Promotions” portal to review, filter, and resolve requests
• Coordinate Arthrex Proud pop-up shops for approved events from planning through execution
• Provide assistance to cross-functional teams as bandwidth allows

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by managem

Education and Experience:

• High school diploma or equivalent required
• 1 year of successful Customer Service experience required
• 1 year of retail/merchandising related experience required  

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Quick learner that is able to easily navigate efficiently and effectively across multiple applications and systems
• Able to courteously and professionally handle customer interactions, issues, and concerns
• Must be self-motivated to prioritize and manage the daily workload, while also meeting critical project milestones and deadlines
• Proven problem-solving skills
• Excellent interpersonal and collaboration skills
• Welcomes constructive direction and uses feedback to strive for continuous improvement
• Ability to perform in fast paced environment with tight deadlines
• High level of accuracy and attention to detail
• Disciplined to operate with the highest level of confidentiality and integrity
• Self-starter with the ability to work independently

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.