Audio-Visual Integration Technician III

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Communications team at Arthrex is growing with our new StudioX open and we are actively searching for an Audio-Visual Integration Technician III.   This position will be located on our corporate campus in Naples, FL.  Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Main Objective:
Design and maintain existing AV installations around the Naples campus and remote US locations. This includes support for production studios, meeting spaces, digital signage, and conference rooms.  

Essential Duties and Responsibilities:

• Responsible for the routine maintenance and troubleshooting of Arthrex audio-visual equipment.
• Responsible for end-user support for all of the audio-visual equipment in the training and conference rooms on the Arthrex campus as well as off-site labs.
• Setting up and installing microphones, lights, video monitors, projectors, speakers, and cameras.
• Conducting comprehensive quality checks of all installs.
• Maintaining strong customer relations.
• Some travel is required to support remote locations around the US.
• Maintain accurate inventory of equipment.
• Maintain assigned projects and trouble tickets.
• Participate in architecture discussions and planning with IT and Facilities teams.
• Provide backup support services for live events for productions.
• Basic network understanding including TCP/IP, UDP, and IP schemas.
• Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized.
• Provide troubleshooting in crisis situations for users.
• Create end-user and internal AV team documentation.
• Provide after-hours support via an on-call rotation.

Skills

• Ability to work and think independently, ensuring to meet deadlines.
• Mentor level I and Level II technicians.
• Advanced level programming capability (Extron, Q-Sys, etc) changes and troubleshooting.
• In-depth knowledge of sound, video, and lighting equipment.
• Excellent troubleshooting skills.
• Strong understanding of IP network systems (DHCP, WAN, IP Reservations, etc).

Education/ Experience

• High school diploma, or equivalent is required
• 7 years of related experience or associate degree and 4 years of related experience required
• Bachelor’s Degree preferred
• Certifications: AVIXA CTS, Extron Control Professional, Biamp, QSC Control Training 201, Dante Level 1, 2 & 3

Arthrex 2023 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.