Software Support Specialist I- Technology (Redspot)"

Date: Jul 25, 2022

Location: Ft Myers, FL, US, 33912

Company: Arthrex

Requisition ID: 54980 
Title: Software Support Specialist I- Technology (Redspot)" 
Division: Arthrex, Inc. (US01) 
Location: Ft Myers FL





Main Objective:

The Redspot Technology Specialist serves a wide range of functions in support of the Redspot Support Team.

These functions include, but are not limited to, the duties and responsibilities outlined below.


Essential Duties and Responsibilities:

• Serve as first-line support to internal and external users of the Redspot software.

• Consistently provide superior customer service to Arthrex agency users and Arthrex corporate teams

via email, telephone, and face-to-face interaction.

• Answer questions and research problems thoroughly to provide accurate resolutions.

• Assist with onboarding and offboarding of users on the system.

• Work collaboratively with Arthrex corporate teams to provide excellent user experience.

• Create relationships and connections with users whenever possible


Education/ Experience

• High school diploma or equivalent required

• Bachelor’s degree or equivalent or… 1 year of relevant work experience preferred


Specialized Skills

• One or more years of software support experience in each of the above essential duties and responsibilities is preferred

• Prior experience working with custom software is preferred

• Prior experience working in the medical device industry is preferred

• Prior end-user training experience is preferred

• Microsoft Excel knowledge is preferred

• Excellent verbal and written communication skills are required

• Ability to coordinate multiple projects and customer accounts at any given time is required

• Superior follow[1]through on assigned tasks in terms of timeliness, communication, and accuracy is required

• Ability to quickly adapt to changes in the software, process, and work is required

• Ability to work independently in sometimes ambiguous circumstances is required


Incidental Duties: The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Machine, Tools, and/or Equipment Skills: PCs and have a command of Excel, PowerPoint, and Word, plus any additional communication equipment as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Technical Support, Medical Device, User Experience, Developer, Technology, Healthcare, Research