Accounts Receivable Resolutions Specialist II

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking an Accounts Receivable Resolutions Specialist professional who will help maintain proper accounting controls over customer billing adjustments, customer refunds and agency chargebacks by researching, analyzing, resolving and posting customer invoice, payment and account issues. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:  

1. Manage and maintain assigned dispute cases in SAP including making telephone calls and initiating emails to customers, agencies, regional directors and various internal departments such as AIM, SALT, Returns, Complaints and National Sales 

2. Identify root cause and collaborate with customers, cash application and credit and collection teams to resolve all discrepancies  

3. Research customer disputes related to product taxability, pricing, unit of measure, shipping and billing errors and other similar issues 

4. Partner with the Customer Service department to facilitate resolution of issues related to shipped orders 

5. Partner with Database Changes team in Customer Service to ensure integrity of customer name, addresses and taxability changes 

6. Ensure and maintain accurate notes and records for each dispute case 

7. Research and analyze customer short-payments by reviewing payment, account history and invoice accuracy 

8. Utilize Vertex to verify customer taxability status 

9. Identify HIPPA violations of PHI on invoices and communicate them accordingly to customer 

10. Verify promotional items on invoices and ensure their validity 

11. Utilize CMS to verify account contract pricing 

12. Facilitate collections on invoices that need to be paid 

13. Verify purchase orders for shipped and hand-delivered items 

14. Communicate with shipping and inventory management to verify picking errors 

15. Utilize Microsoft Excel to create spreadsheets for data 

16. Read, review and analyze dispute case documentation and records 

17. Process credit memos and adjustments to invoices accurately and timely  

18. Utilize Fox-It to create electronic files for all credits and adjustments processed 

19. Determine corresponding fiscal, project and GL codes for credit memos and adjustments 

20. Identify and verify partner details on credit memos and adjustments to ensure accurate commissions receipt and reversal  

21. Reconcile mathematical variances to ensure accuracy 

22. Verify sales tax details for accuracy on credit memos and adjustments 

23. Determine freight charges and variances 

24. Determine accurate corresponding promotional codes on credit memos and adjustments 

25. Identify best practices for each method of approach on credit memos and adjustments 

26. Verify product category on credit memos and adjustments 

27. Follow specific instructions and designated guidelines for each type of credit memo and adjustment 

28. Communicate with IT on software and hardware issues and place and maintain supply orders for A/R department 

29. Ability to share knowledge and train others when needed 

Knowledge:

Frequent use and general knowledge of processes, practices, techniques, and standards. General application of concepts and procedures. 

Reasoning Ability:

Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.

Discretion/ Latitude

Works under very general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy. 

A/R Adjustment invoice approval level of up to $1,000. 

Skills:

• Strong problem solving, communication and analytical abilities required. 
• Ability to work in a high pressure, goal-oriented team environment required. 
• Must be detail oriented with the ability to handle multiple tasks within deadlines. 
• Demonstrated ability to prioritize and organize workloads for maximum effectiveness. 
• Ability to communicate issues and problem solve effectively with customers, internal teams and independent sales network required. 
• Working knowledge of accounting principles required. 
• ERP experience preferred 
• Strong interpersonal, teamwork & communication experience with internal and external customers required. 
• Ability to process a higher-than-average number of dispute cases. 
• Having the technical background and experience to handle complex and challenging dispute cases to include in depth pricing and sales tax discrepancies. 
• Participate in the in-depth training of complex pricing and sales tax dispute cases for new employees. 
• Proficient experience with Microsoft Outlook and Excel required.

Education/ Experience:

Bachelor’s degree required (in Business or Accounting preferred)  

Or 

High school diploma or equivalent and 5+ years of experience in an accounts receivable environment. 

Incidental Duties: 

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management. 

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Mathematical Skills 

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.  

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Language and Communication Skills: 

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.  

Vision Requirements: 

Visual acuity necessary to do the job safely and effectively.  

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.