Accounts Receivable Business Collection Specialist I

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking an Accounts Receivable Business Collection Specialist professional who will help manage an assigned accounts receivable portfolio to meet established collection goals while supporting aggressive sales growth.  Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

Main Objective:

Essential Duties and Responsibilities: 

• Manage the customer facing relationships for assigned customer portfolio  
• Professionally negotiate payment agreements within assigned authority for past due customers to align with our mission, strategic objectives and quantifiable goals   
• Review blocked order queue throughout the day to make ship/hold decisions and related action items on managed accounts 
• Actively collect on past due balances by prioritizing efforts to meet collection and other KPI targets  
• Document attempts, contacts and agreements made by phone and email regarding delinquent balances  
• Coordinate the resolution of disputes and inquiries with internal departments 
• Develop and foster client relationships, both internal and external, by establishing connections with key personnel to effectively address collection issues 
• Perform ad-hoc requests and analysis for internal customers, including Finance Leadership 
• Travel as required by department needs
• Frequent use and general knowledge of accounts receivable, customer service and credit & collection policies and procedures.  
• Gain experience in multi-tasking and prioritizing work 
• Ability to develop solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance as needed 

Domestic AR Business Collection Specialist 

• Manage and resolve customer billing, payment, service and delivery disputes by partnering with agencies, internal sales, A/R resolutions sales tax, customer service, loaners and repairs teams 

• Manage and maintain assigned portfolio requiring collaboration and communication with customers, agency owners, regional directors and various internal departments 
• Research and evaluate data to make informed decisions, solve collection problems and maintain a strong business relationship with our agencies  

International AR Business Collection Specialist 

• Research and evaluate data to make informed decisions, solve collection problems and maintain a strong business relationship with our Internal Distributors 

• Participate in International Events to interact with our International Distributors, along with our International Sales and Management teams as applicable 
• Analyze internal and external financial data and credit reports to manage international credit lines, payment terms and order flow 
• Coordinate the resolution of disputes and inquiries with the International Customer Service team and other internal departments 
• Multi-lingual – some combination of English/ Portuguese/Spanish is required 

Specialized Skills:

• Intermediate Microsoft Office skills 
• Basic knowledge of SAP ERP system or equivalent to perform most job functions 
• Problem solving and analytical skills with high attention to detail 

Discretion/Latitude:

Work is performed under general direction. Work is reviewed for soundness of judgement and overall adequacy. Authority to release orders and negotiate payment arrangements based on credit guidelines in place for the team 

Education/ Experience:

 High school diploma and 2+ years of relevant experience required   

Or 

Equivalent Associates Degree in Accounting, Business or Finance/ Economics  

Incidental Duties: 

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management. 

Machine, Tools, and/or Equipment Skills: 

Virtual machines and laptops. Microsoft environment. Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, and databases.  

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Mathematical Skills: 

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.   

Language and Communication Skills: 

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.   

Vision Requirements: 

Visual acuity is necessary to do the job safely and effectively.   

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.