Temporary Resolutions Specialist

Date: Sep 15, 2021

Location: Fort Myers, FL, US, 33912

Company: Arthrex

Requisition ID: 49067 
Title: Temporary Help 
Division: Arthrex, Inc. (US01) 
Location: ALC-INC- Fort Myers FL (US09) 





Main Objective: Maintain proper accounting controls over customer billing adjustments, customer refunds and agency chargebacks by researching, analyzing, resolving and posting customer invoice, payment and account issues.


Essential Duties and Responsibilities:

  1. Manage and maintain assigned dispute cases in SAP including making telephone calls and initiating emails to customers, agencies, regional directors and various internal departments such as AIM, SALT, Returns, Complaints and National Sales
  2. Identify root cause and collaborate with customers, cash application and credit and collection teams to resolve all discrepancies
  3. Research customer disputes related to product taxability, pricing, unit of measure, shipping and billing errors and other similar issues
  4. Partner with the Customer Service department to facilitate resolution of issues related to shipped orders
  5. Partner with Database Changes team in Customer Service to ensure integrity of customer name, addresses and taxability changes
  6. Ensure and maintain accurate notes and records for each dispute case
  7. Research and analyze customer short-payments by reviewing payment, account history and invoice accuracy
  8. Utilize Vertex to verify customer taxability status
  9. Identify HIPPA violations of PHI on invoices and communicate them accordingly to customer
  10. Verify promotional items on invoices and ensure their validity
  11. Utilize CMS to verify account contract pricing
  12. Facilitate collections on invoices that need to be paid
  13. Verify purchase orders for shipped and hand-delivered items
  14. Communicate with shipping and inventory management to verify picking errors
  15. Utilize Microsoft Excel to create spreadsheets for data
  16. Read, review and analyze dispute case documentation and records
  17. Process credit memos and adjustments to invoices accurately and timely
  18. Utilize Fox-It to create electronic files for all credits and adjustments processed
  19. Determine corresponding fiscal, project and GL codes for credit memos and adjustments
  20. Identify and verify partner details on credit memos and adjustments to ensure accurate commissions receipt and reversal
  21. Reconcile mathematical variances to ensure accuracy
  22. Verify sales tax details for accuracy on credit memos and adjustments
  23. Determine freight charges and variances
  24. Determine accurate corresponding promotional codes on credit memos and adjustments
  25. Identify best practices for each method of approach on credit memos and adjustments
  26. Verify product category on credit memos and adjustments
  27. Follow specific instructions and designated guidelines for each type of credit memo and adjustment
  28. Communicate with IT on software and hardware issues and place and maintain supply orders for A/R department
  29. Ability to share knowledge and train others when needed


Education/ Experience

  • High school diploma or equivalent and
  • 3+ years of experience in an accounts receivable environment required.



  • Strong problem solving, communication and analytical abilities required.
  • Ability to work in a high pressure, goal-oriented team environment required.
  • Must be detail oriented with the ability to handle multiple tasks within deadlines.
  • Demonstrated ability to prioritize and organize workloads for maximum effectiveness.
  • Ability to communicate issues and problem solve effectively with customers, internal teams and independent sales network required.
  • Working knowledge of accounting principles preferred.



Limited use and/or application of basic processes, practices, and concepts. Limited knowledge of standards and procedures.


Discretion/ Latitude

  • Work is closely supervised. Follows specific, detailed instructions.
  • A/R adjustment invoice approval level of up to $500.


Reasoning Ability

Solves routine problems of limited scope and complexity following established policies and procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: ERP, Supply, SAP, Database, Technology, Research, Operations