Supervisor - Repair

Date: Nov 10, 2021

Location: Fort Myers, FL, US, 33912

Company: Arthrex

Requisition ID: 50985 
Title: Supervisor - Repair 
Division: Arthrex, Inc. (US01) 
Location: Fort Myers, FL





Main Objective:

Advocate and support the repair department by managing and improving customer repair orders, credits, debits, decontamination and coordinate evaluations and repairs for returned devices.


Essential Duties and Responsibilities:

  • Ensures effective employee relations and provides employee coaching and development.
  • Makes employment decisions and ensures a harmonious and productive work environment.
  • Provides leadership for quality, productivity, safety, and morale to achieve positive results. 
  • Conducts annual performance evaluations and ensures compliance with company policies and procedures.
  • Works to continuously improve customer satisfaction, processes and increase employee skills and capabilities via training.
  • Manages department metrics, analyzes data and identifies trends for further review by management.
  • Act as a liaison between department and other department personnel to maintain up to date knowledge of business team trends and policy and adjust department according to new business developments.
  • Plan, coordinate and monitor activities of assigned projects to develop and implement procedures, processes and systems.
  • Support department inventory activity to maintain operational levels and follow business policy and guidelines to make warranty determination and financial decisions.
  • Manage customer repair order, credit, debit, decontamination processes and disposition of returned devices as required by procedures.
  • Manages spare part procurement activities and global spare part replenishment processes.
  • Support agreements with vendors regarding device evaluations and repairs.
  • Manage vendor repair invoice reconciliation process.
  • Responsible for ensuring preventative maintenance is performed on equipment as required.
  • Travel up to 15% domestically and internationally.


Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.


Education and Experience:

  • Bachelor’s degree required
  • 4 years of experience in a production/manufacturing environment required
  • 3 years of customer service experience required
  • 2 years of leadership experience preferred
  • Project Management experience preferred


Knowledge and Skill Requirements/Specialized Courses and/or Training:

 Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices.  Familiar with Bio-hazardous material handling, storage and disposal.


Machine, Tools, and/or Equipment Skills:

Computer proficiency in all Microsoft office and project management applications required. Must have working experience with ERP systems, preferably SAP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Manager, Repair, Logistics, ERP, Procurement, Management, Manufacturing, Operations, Technology