Repair Logistics Technician I

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Repair Logistics Technician II. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Main Objective:

Responsible for coordinating the RMA logistic process of defective material for repair/evaluation. Act as main vendor contact to ensure material is repaired in a timely manner.

Essential Duties and Responsibilities:

• Provides support with SAP receiving of defective material for Domestic and International customers.
• Works directly with Suppliers to implement RMA process.
• Create and modify Purchase Orders.
• Monitor vendor repairs/quotes for appropriate actions and timely responses.
• Repackage devices after Sterilization to send to the vendor for repair.
• Follows Global Trade standard operating procedures set for International Government regulations/processes.
• Works with AP to resolve any billing reconciliation via Supplier Workplace.
• Work with S&R Buyer/Planner to review open PO report to resolve aging items.
• Receives and verifies repaired material per department work instructions.
• Works directly with Reliability to ensure evaluation requirements are being met.
• Review Agile to determine revision and implementation schedule.
• Liaises with other internal departments such as: Product Surveillance, Regulatory, Product Management to resolve the proper flow of information between the business and the customer. Also, escalates potential concerns for investigation.
• Support department with internal/external audits, NCR’s and or CAPA’s.
• Work with department to provide and analyze weekly KPI’s.
• Responsible for supporting new employee training.
• Works primarily unassisted or with minimal supervision and instruction while performing duties and special projects.
• Oversees department when needed.
• Observes all blood borne pathogen and related safety procedures.

Knowledge:

• Knowledge of FDA and ISO regulations preferred.
• Microsoft Office knowledge required (Office, Word, Outlook). Basic understanding of BOM, Revisions, ECO process (Agile).

Education/Experience:

• High school diploma or equivalent
• Experience in the medical device industry or similar preferred.
• Experience working in a fast paced, multilayered work environment preferred.
• Experience working in an FDA regulated environment preferred

Reasoning Ability: Solves routine problems of limited scope and complexity following established policies and procedures.

Discretion/Latitude: Work is performed under very general supervision. Follows specific, detailed instructions.

Skills/Abilities: SAP and Quest (Complaints database) experience preferred. Ability to write and record data and information as required by procedures.

Mathematical Skills: Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Machine, Tools, and/or Equipment Skills: Proficiency in the use of personal computers and computer programs, particularly SAP, SAP, Creekside and Quest, Sales Force event management, Microsoft Office Suite: Excel, Word, PowerPoint, and Adobe Acrobat (or equivalents if changed by the Company). 

Arthrex 2023 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.